Engagement Manager | Singapore

We Are Fujitsu

At Fujitsu, we leverage technology to create better, happier lives. As a global leader in technology and business solutions, we help transform organizations and improve the world around us. With a long-standing heritage of innovation and expertise, we continuously contribute to the growth of society and support our customers.

About the Role

The Engagement Manager is responsible for leading an Enterprise Technology Program and managing large-scale deployments of solutions to various customers. You will be self-motivated and have a passion for client success, delivering exceptional customer outcomes, and building high-performing cohesive teams across multiple vendors and customer stakeholders. You will have a flair for forming long-lasting, trusted relationships with executive-level stakeholders, gaining their endorsement for high-quality delivery, acting as the primary customer contact for services, handling issues, and escalating as appropriate.

Enable will push you to go further and experience new areas to strengthen your capabilities as a consultant, always with the support of peers, mentors, and leaders.

This position requires Singaporean/ Singaporean Permanent Resident

Responsibilities and Accountabilities:

• Accountable for the management of overall engagement, including scheduling, resourcing, scope, and budget
• Developing and maintaining strong customer relationships with key stakeholders, including executive sponsors, program managers, business process owners, and enterprise architects
• Responsible for ensuring the customer is fully informed and up-to-date on engagement progress and concerns, including scheduling, resourcing, issues, risks/change requests
• Managing engagements in compliance with the Enable Way methodology and updating engagement details, including resource plans, timelines, and financials
• Facilitating key stakeholder meetings, including regular steering committees with internal and customer teams, reporting on engagement progress, issues, risks, and budgets internally to practice directors, and contributing to issue resolution
• Leading client engagements, driving specific process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders, ensuring technology design and solutions are aligned with business requirements
• Producing high-quality customer documentation, including but not limited to workshop material, training material, and solution designs with acute attention to detail
• Responsible for delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery, and securing customer satisfaction ratings of 4.8+

Skills Matrix:

• 3+ years of experience leading project engagements
• Experience in delivering enterprise-scale projects with evidence of managing and coordinating team members during a customer engagement, and providing functional expertise - nice to have
• Ability to facilitate the UAT process
• Experience across scale agile, leading agile, and running agile DevOps projects
• Knowledge of external issues and depth of experience to inform, challenge, and define the scope of work
• Ability to influence and lead alternative perspectives with successful outcomes
• Proven experience in managing and leading high-performing teams
• Exceptional interpersonal skills, verbal communication, and written communication
• Proven ability to advise on best practice tools/methodologies
• Proven experience across enterprise projects/programs and risk management

Education & Certification Requirements for This Role

Must-Have:

• IT Degree or relevant tertiary education in Computer Science
• CSA, CIS ITSM + 1 other product CIS
• Sales & presales accreditation in 2+ product lines
• ITIL Foundation Certified
• Certified Scrum Master or PMP certification preferred

Nice to Have:

• Any other Certification.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.