Expression of Interest - Practice Manager (ServiceNow)

Practice Manager - ServiceNow

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

While this role is not currently open, we are actively connecting with experienced professionals interested in shaping the future of ServiceNow consulting in APAC. If you're looking for a leadership role where you can drive innovation and mentor high-performing teams, wed love to hear from you!

The Practice Manager will oversee the ServiceNow practice within Enable, a Fujitsu company, driving key initiatives for market leadership in advisory, innovation, thought leadership, and flawless execution. You will collaborate closely with the Customer Success team to co-create sales and growth targets and drive a compelling vision for ServiceNow solutions. This role will also lead a diverse team, offering mentoring, feedback, and support for the continued development of our consultants.

This role is based in Melbourne.

Responsibilities and Accountabilities

As a Practice Manager, you will play a pivotal role in shaping the ServiceNow practice across the APAC region. You will have the opportunity to:

Lead and Grow a High-Performing Practice

• Build and manage a team of Principal and Lead Consultants, ensuring they thrive in a collaborative and innovative environment.
• Drive the execution of the Practice Strategy, aligning it with business objectives to achieve revenue and growth targets.
• Ensure optimal utilization of resources, balancing billable work with professional development.
• Strengthen relationships with key stakeholders, positioning Enable as a trusted partner in ServiceNow solutions.
• Expand business opportunities by identifying growth areas within key accounts and beyond initial implementations.

Be a Thought Leader and Innovator

• Establish Enable as a market leader through thought leadership, innovative implementation strategies, and best practices.
• Collaborate closely with ServiceNow domain experts and product owners to stay ahead of industry trends and technological advancements.
• Shape strategic roadmaps and advise C-suite stakeholders, ensuring Enable remains the go-to partner for specialized ServiceNow solutions.
• Lead the development of pre-sales consulting strategies, standardizing Enables approach to solution consulting and proposal development.

Empower and Develop Talent

• Mentor and guide consultants, helping them refine their technical and consulting skills while supporting their career growth.
• Foster an inclusive, high-performance culture that promotes continuous learning and professional development.
• Act as a coach and trusted advisor, recognizing and developing talent within the team.
• Ensure team members have access to training, certifications, and opportunities to elevate their expertise.

Drive Sales and Solution Success

• Work alongside customer success teams to craft compelling solutions and high-impact proposals.
• Support pre-sales activities, including proof of concepts, customer demos, and high-level solution designs.
• Leverage your expertise to enhance Enables consulting capabilities and demonstrate tangible business value to clients.
• Stay ahead of ServiceNow advancements, keeping the team informed of new features and competitive trends.

What You Bring

We are looking for a strategic, people-first leader who thrives in a dynamic, fast-paced environment. To succeed in this role, you should have:

Experience & Expertise

• 8+ years of hands-on experience in delivering ServiceNow solutions across multiple industries.
• 5+ years of pre-sales experience, translating customer needs into impactful solutions.
• Strong commercial acumen with the ability to balance technical feasibility and business outcomes.
• Experience leading consulting teams and fostering an environment of continuous learning and collaboration.
• Exceptional communication and stakeholder management skills, with the ability to influence C-suite executives.
• A deep understanding of ServiceNows capabilities, industry trends, and best practices.

Qualifications & Certifications

Must Have:

• A degree in Computer Science, IT, or a related field.
• ServiceNow certifications, including CSA and CIS-ITSM (Trained & Certified).
• ServiceNow Suite Certification and sales & pre-sales accreditation in at least 6 product lines.
• Enable Way People Leader Certification.

Nice to Have:

• Additional CIS certifications across different ServiceNow modules.
• Certifications in TOGAF, Agile, Scrum, or Project Management.
• Leadership coaching certifications such as Dare to Lead.
• Experience supporting global teams across different time zones.

Mindset & Leadership Style

• You lead with empathy, ensuring your team is engaged, motivated, and set up for success.
• You embrace change and guide others through dynamic, fast-paced environments.
• You are a strategic thinker, able to position solutions that drive business value.
• You take pride in delivering excellence, always aiming to exceed customer expectations.
• You are a lifelong learner, continuously expanding your knowledge of the ServiceNow ecosystem.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).