Advanced On-site Technician

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

• Sydney‑based position
• Opportunity to support a major, high‑profile client
• Dedicated Apple macOS onsite support role

We are seeking an experienced Advanced Onsite Technician to serve as the onsite specialist for Apple macOS support. In this role, you will deliver a range of technical support services as part of ongoing service delivery and project activities, including device installation, troubleshooting, issue resolution, and maintenance of Apple endpoints within the client environment.

Responsibilities and Accountabilities

• Responds to customer questions regarding operation and malfunctions.
• Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction
• Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
• Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
• Recognizes opportunities to improve performance against Service Level.
• Acts as a point of escalation to resolve service delivery issues.
• Monitors performance through statistical reporting and analysis.
• Works within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.
• Establishes working relationships with customers organization to deliver and enhance the service.
• Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known),
• Escalates or gains support where appropriate. Proactively analyses, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.

Requirements and Experience.

• Proven experience managing Apple macOS and iPadOS devices in an enterprise environment
• Hands -on administration of Microsoft Intune for Apple MDM
• Strong knowledge of Microsoft Entra ID (Azure AD), including authentication flows and device identity
• Experience working with Apple Business Manager (ABM) and Automated Device Enrolment (ADE/DEP)
• Solid understanding of Apple MDM frameworks, device lifecycle management, and ABM–Intune integration
• Experience packaging, deploying, and updating macOS and iOS/iPadOS applications
• Strong troubleshooting skills across: enrolment, MDM issues, compliance, conditional access, and application behaviour
• Shell and PowerShell scripting experience
• Ability to work independently in a client facing-facing onsite role, managing stakeholders and handling escalations
• Strong customer service and communication skills

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).