Helpdesk Technician

The Helpdesk Technician will be responsible for supporting internal and external customers with Frontmatec equipment.

Responsibilities:

• Take SOS calls and work to solve the problems encountered.
• · Participate in 24/7 customer support.
• · Ensure the application of Frontmatec's health and safety standards on the job site and in the factory, as well as the standards and laws in place (OSHA and OHSA).
• · During startups or upgrade of installations, support the installation or service team.
• · Work on development and installation of upgrades for the updating of electrical programs and plans.
• · Perform the required programming for components from the spare parts department (ex: computers, interfaces, etc.)
• · Provide support to the QA department at the programming and electrical level.
• · Take part in the development of products in collaboration with various departments. Provide a "field" vision to the team.
• · Take part in testing and startups of factory equipment for FAT.
• · Take part in several continuous improvement projects for the automation department.

Required Knowledge and Skills:

• Can use Autocad Electrical
• · PLC, Allen-Bradley et Siemens
• · RS Logic 5000
• · Factory talk view
• · Analysis and logical skills

What We Offer:

• Competitive hourly wage with overtime
• Medical, Dental, Vision, STD/LTD Company contribution towards your benefits
• 401(k) Options
• Peerfit Gym membership program
• Vacation Time Off, Sick Time, Personal Time Off, 8 Paid Company Holidays and Yearly increases