Customer Services Representative ( Remotely )

Freelancer Prox is the first platform to provide a fully cost-free experience for both recruiters and job seekers. By creating a professional profile, candidates can enhance their global visibility and significantly increase their chances of being hired quickly for both remote and on-site positions. We encourage professionals to establish their profiles today to maximize opportunities for immediate and worldwide employment.

Freelan Contract is seeking a highly motivated and dedicated Customer Services Representative to join our team. As a full-time, remote employee, you will have the flexibility to work from any location while providing exceptional customer service to our clients.

Key Responsibilities:

- Serve as the first point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner

- Maintain a high level of product knowledge to effectively assist customers with their needs

- Process orders, returns, and exchanges accurately and efficiently

- Collaborate with other team members to ensure customer satisfaction and retention

- Continuously strive to improve customer service processes and procedures

Qualifications:

- High school diploma or equivalent; college degree preferred

- Minimum of 1-2 years of customer service experience, preferably in a remote setting

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and attention to detail

- Proficient in Microsoft Office and experience with CRM systems

- Ability to work independently and in a team environment

- Availability to work full-time, including weekends and evenings as needed