Privilege Relationship Manager

Job Title: Privilege Relationship Manager

Department/Division: Privilege Banking Division

Reports to: Privilege Branch Manager

Job Summary:

To establish and maintain strong, trusting relationships with banking clients, surpassing competitors to foster brand loyalty and enhance financial outcomes.

Key Responsibilities:

Deliver Exceptional Client Experience

• Develop and implement strategies to provide world-class experiences for Privilege account holders.

Grow Financial Portfolio

• Formulate and execute sales strategies to expand the branchs current and savings account portfolio.

Client Prospecting

• Continuously analyze the branchs 3 km vicinity to identify and acquire new clients.

Relationship Cultivation

• Serve and deepen relationships within the assigned client portfolio to ensure long-term engagement and satisfaction.

Cross-Selling Expertise

• Collaborate with the Branch Manager to position the branch as a one-stop shop for all client banking needs.

Competitive Excellence

• Maintain thorough knowledge of competitors to deliver superior service and outshine the competition.

Client Issue Resolution

• Dynamically address and resolve client inquiries and concerns promptly to maintain a seamless Privilege experience.

Compliance and Controls

• Adhere to and implement KYC policies and anti-money laundering regulations in alignment with bank and regulatory standards.

Team Collaboration

• Support the Branch Manager and colleagues to achieve the branch's Privilege Banking success.

Continuous Learning and Innovation

• Stay updated on industry best practices and engage in creative thinking to elevate the Privilege Banking experience.

Educational Qualifications:

• Graduate from a recognized university (preferably a Master's degree in Business or a related field).

Experience:

• Minimum of 3 years of privilege banking experience. Exceptional candidates with a proven track record may also be considered.

Behavioral Competencies:

• High integrity, confidence, excellent communication skills (English/Urdu, written and spoken), analytical mindset, energy, positivity, teamwork, and relationship management expertise.

Additional Information

• Perform any other tasks assigned by management.