Production Support Lead

Responsibility

• Lead and manage L1 and L2 Production Support Model for Front Office applications and platforms.
• Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.
• Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions.
• Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.
• User Support: Provide support to end-users and stakeholders, address queries and issues related to production services.
• Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.
• System Resiliency Management: Drive system failover and disaster recovery processes.
• Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

Skill

• Bachelors degree in computer science, Information Technology, or equivalent experience
• 7+ years of experience in an application support, system administration or related role
• Hands on technical skills in the following areas
• Experience with monitoring tools (e.g., Datadog, Splunk).
• Familiarity with cloud infrastructure (e.g., AWS, Kubernetes)
• Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle).
• Knowledge of operating systems (e.g., Linux, Windows).
• Stellar problem-solving and analytical skills.
• Strong attention to detail and multitasking prowess.
• Excellent communication and interpersonal skills.
• A team-oriented mindset with a dash of independence.
• Strong experience in at least one of the following domains is preferred.
• Trading workflow including OMS (e.g., BlackRock Aladdin) and EMS
• Data analytics and TCA report
• Business Intelligence tools (e.g., Power BI, Tableau)