Client Engagement Executive

Role Overview

We are seeking a proactive, organised and client focused Client Engagement Executive to support client relationship management, account coordination and business engagement activities.

The successful candidate will work closely with clients, Account Managers, Business Development, Presales and Delivery teams to understand client requirements, coordinate service delivery and follow up on operational matters to ensure a positive client experience and long-term business relationships.

Responsibilities

Client Relationship & Engagement

• Build and maintain positive working relationships with existing clients and key stakeholders.
• Serve as a point of contact for day-to-day client enquiries, requests and coordination matters.
• Proactively follow up with clients to understand their needs, gather feedback and ensure timely responses.
• Coordinate client meetings, business reviews and engagement activities.
• Identify opportunities to improve client satisfaction, strengthen partnerships and support account growth.

Account Management & Coordination

• Support Account Managers in managing client accounts and maintaining strong business relationships.
• Understand client requirements and coordinate with relevant internal teams to ensure timely follow-up and resolution.
• Track outstanding requests, project updates, deliverables and action items.
• Coordinate with internal stakeholders to ensure services are delivered in line with client expectations.
• Escalate client concerns, operational issues and potential service risks to the relevant stakeholders.
• Support Account Managers and Business Development teams in identifying new business opportunities within existing accounts.
• Assist in preparing client presentations, proposals, quotations and business reports.
• Follow up on client enquiries, proposals and business opportunities.
• Support client retention initiatives and activities that strengthen long-term partnerships.
• Maintain accurate client information, account records and business opportunity trackers.

Stakeholder & Service Delivery Coordination

• Coordinate with internal delivery teams to align service delivery with client requirements and expectations.
• Monitor project milestones, action items and agreed timelines.
• Facilitate communication between clients and internal teams to resolve operational matters efficiently.
• Follow up on service issues and ensure timely updates are provided to clients.
• Support continuous improvement of client engagement and service delivery processes.

Reporting & Administration

• Prepare client engagement updates, meeting minutes and follow-up trackers.
• Maintain accurate records of client communications, requirements and account activities.
• Assist with account performance reporting, business reviews and management updates.
• Coordinate client meetings, workshops and business engagement events where required.

Requirements

• Diploma or Degree in Business Administration, Information Technology, Business Management or a related discipline.
• 2 - 4 years of experience in client engagement, account coordination, customer success, sales support or business operations.
• Experience in IT services, technology consulting or enterprise account management would be an advantage.
• Strong communication, interpersonal and relationship building skills.
• Good organisational skills with the ability to manage multiple priorities and deadlines.
• Proactive, detail oriented and able to follow through on outstanding matters.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Able to work independently and collaborate effectively with cross-functional teams.
• Customer focused mindset with strong problem-solving and stakeholder management skills.

Preferred Attributes

• Experience supporting enterprise clients or regional accounts.
• Familiarity with IT services, technology solutions or project delivery.
• Ability to identify opportunities for account growth and service improvement.
• Strong follow-up, coordination and escalation-management skills.