Managed Services & BPS (AIOps Focus) Practice Lead

Role Overview:

We are building a next-generation Managed Services & Business Process Services (BPS) practice across APAC with strong focus on AI-driven operations, AIOps, and intelligent automation.

Responsibilities:

1. Practice Strategy & P&L Ownership

• Define and execute Managed Services and BPS strategy across APAC.
• Drive revenue growth, pipeline development, and margin optimization.
• Build differentiated service offerings in AI-driven operations and intelligent automation.

2. Drive AIOps & Intelligent Operations Transformation

Lead next-generation service delivery models leveraging:

• AIOps platform monitoring and automation
• Predictive incident management
• Intelligent ticket routing
• Self-healing infrastructure operations
• GenAI-enabled service desk and operations

Experience with platforms such as:

• ServiceNow
• IBM AIOps
• Dynatrace
• Splunk

3. Business Development and Commercial Leadership

• Partner with Sales teams to drive new logo acquisition.
• Lead RFPs, solution architecture positioning, and commercial proposals.
• Build strategic partnerships with cloud and platform vendors.

4. Delivery and Service Excellence

• Provide executive oversight of Managed Services and BPS delivery.
• Ensure SLA compliance, quality metrics, and customer satisfaction.
• Implement automation-led service delivery models to improve efficiency and cost performance.

5. Automation and AI Transformation

Drive adoption of:

• GenAI in service operations
• Process mining
• Workflow automation
• Digital workforce and RPA

Exposure to:

• UiPath
• Automation Anywhere

Requirements:

• 15+ years in IT Services, Managed Services, or BPS consulting.
• Proven P&L leadership experience in service delivery or operations practices.
• Strong experience in AIOps, automation, or intelligent operations transformation.
• Experience managing global or regional delivery teams.
• Strong knowledge in at least several of the following: Operations and Technology, Automation & AI and BPS Expertise.
• Experience in global consulting or SI organizations.
• Exposure to APAC market expansion strategies.
• MBA or equivalent business qualification.
• Certifications in ITIL, Cloud, or AI operations technologies.