G16 - DevOps Engineer

Were looking for a DevOps Engineer to join our diverse, experienced team and help drive the adoption of modern application delivery practices across agencies. In this role, you'll play a key part in modernising development processes, improving system reliability, and strengthening observability for mission-critical applications.

What you'll do

• Champion the Application Development Modernisation initiative, accelerating the adoption of practices such as CI/CD, DevSecOps, Shift Left security testing, SRE, and Observability to improve quality, security, and delivery speed in an outsourced development environment.
• Design and implement SRE practices, including SLIs, SLOs, error budgets, and reliability frameworks to boost resilience and operational excellence.
• Develop and roll out observability strategies with metrics, logs, and traces, leveraging modern tools for better visibility and faster troubleshooting.
• Create and maintain observability playbooks, templates, and best practices, including distributed tracing and metrics collection across applications.
• Design monitoring solutions, automated alerts, and dashboards that deliver real-time insights into system health and performance.

What you'll bring

• Degree or Diploma in Computer Science, IT, Engineering, or a related discipline.
• At least 1 year of experience with CI/CD pipelines.
• Hands-on experience with enterprise observability platforms (e.g. ELK Stack, Dynatrace); familiarity with Prometheus and Grafana is a plus.
• Experience with distributed tracing (e.g. AWS X-Ray) and log aggregation tools.
• Strong knowledge of defining and implementing SLIs/SLOs and error budgets.
• Proven experience in alerting strategies, dashboard design, and monitoring tools.
• Familiarity with RUM and synthetic monitoring.
• Strong problem-solving and troubleshooting skills.
• Excellent communication, presentation, and stakeholder management skills.
• Experience conducting post-mortems and implementing reliability improvements.

Bonus points if you have

• Experience with SHIP-HATS stack.
• Hands-on knowledge of cloud platforms (AWS, Azure, GCP).
• Experience with Atlassian tools (JIRA, Confluence).
• Proficiency in scripting languages (Python, Bash, PowerShell).
• Experience with containerised platforms (Docker, Kubernetes).
• Knowledge of infrastructure automation (Ansible, AWS Systems Manager).