M36 - Project Manager

About the Role

We are looking for an experienced Project Manager to oversee the maintenance and operations of enterprise systems. You will manage end-to-end project delivery, system operations, vendors, contracts, budgets, risks, and stakeholders to ensure systems remain reliable and aligned with business objectives.

Key Responsibilities

• Manage end-to-end system maintenance, operations, renewals, and technology refresh initiatives.
• Ensure system uptime, availability, performance, and operational stability.
• Manage maintenance contracts, SLAs, vendors, and service provider performance.
• Coordinate system enhancements, incident resolution, problem management, and continuous improvements.
• Support Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises.
• Monitor system health, operational KPIs, risks, issues, and service performance.
• Manage project budgets, change requests, service requests, resources, and cost forecasts.
• Coordinate with business users, technical teams, vendors, and senior stakeholders.
• Support procurement activities, including vendor evaluation, tenders, and contract management.
• Work with technical teams on government applications, internal tools, and CI/CD processes.
• Prepare project reports, management papers, business cases, proposals, and approval submissions.
• Maintain proper project, contract, procurement, and operational documentation.

Requirements

• Experience in IT Project Management, System Maintenance, or IT Operations.
• Strong experience managing vendors, service providers, contracts, and SLAs.
• Experience with project budgeting, procurement, risk management, and stakeholder management.
• Good understanding of BCP, DR, system operations, and incident/problem management.
• Familiarity with CI/CD pipelines and application support processes.
• Strong communication, coordination, documentation, and stakeholder management skills.
• Able to independently manage projects and work effectively with cross-functional teams.