G23 - Business Analyst

Reporting to the Deputy Director, (Service Transformation and Planning), you will be the technical business analyst, as part of the product strategy team.

• You will act as the bridge between business needs and technical implementation, focusing on product definition, feature design and implementation support.
• You need to ensure digital solutions are feasible, scalable, make optimal use of best-in-class tools and common components, and are aligned with our agency's technical landscape and future plans.
• We welcome candidates from all domains who can quickly adapt to new business contexts and drive results.

As part of this role, you will:

• Provide high-level technical assessment and recommendations on product strategy proposals, ensuring alignment with agency's business strategy and technical vision.
• Translate business strategy into comprehensive technical requirements, including technical implementation strategy, feature specifications and acceptance criteria for implementation.
• Act as the primary technical liaison between business teams and our tech partner, ensuring requirements are clearly documented, aligned to a modular approach, technically sound and effectively communicated.
• Provide assessment on the technical implications of the requirements and communicate technical trade-offs to non-technical stakeholders in clear terms, e.g. on infrastructure architecture, system integration, and implementation approaches.
• Assist in go-live preparation for new features, monitor feature performance and propose enhancements in subsequent iterations
• Maintain comprehensive technical documentation throughout the product lifecycle
• Stay current with emerging industry technologies and government technology standards, to provide informed and forward-looking recommendations.

C. Requirements

[Work Experience, Competencies & Personal Traits]

• We are seeking individuals who thrive on optimizing and elevating service delivery through technology and innovation.
• As part of the digital channels team, you will lead the design and implementation of robust digital solutions, ensuring platforms are reliable, scalable, and secure.
• Youll guide technical decision-making, mentor development teams, and oversee code and architecture reviews.
• Your expertise will drive best practices in software engineering, foster automation and DevOps integration, and promote continuous technical improvement. Collaborating with cross-functional teams, youll align technology strategies with business objectives and deliver innovative, high-quality digital services.

Work Experience

At least 5-7 years of work experience as a Business Analyst with strong technical acumen:

• Strong technical foundation with understanding of modern technology stacks and future trends
• Experience in both strategic technical planning and detailed requirements analysis
• Track record of providing technical advisory throughout the full product lifecycle
• Knowledge of government IT systems, security standards, and technical constraints
• Experience working with development vendors
• Experience in technical solution validation and quality assurance