G12 - Product Manager

Role Overview

We are seeking a proactive and results-driven Product Manager to support product development and programme delivery within the Programme Management Office (PMO).

The successful candidate will manage the end-to-end product lifecycle, translating business requirements and user needs into actionable product strategies and delivery plans. The role also involves coordinating cross-functional teams, managing programme risks and dependencies, and ensuring alignment with business objectives, governance standards, and delivery timelines.

Key Responsibilities

1. Product Management & Delivery

• Manage the end-to-end product lifecycle, including discovery, requirements gathering, development, testing, deployment, and continuous improvement.
• Develop and maintain product strategies, roadmaps, and backlogs aligned with business priorities.
• Gather and analyse user requirements, identify business challenges, and translate findings into actionable product specifications.
• Prioritise product features and enhancements based on business value, user needs, and delivery feasibility.
• Oversee User Acceptance Testing (UAT), product releases, and post-launch improvements.

2. Agile Delivery & Stakeholder Management

• Coordinate with Engineering, Operations, Compliance, vendors, and business stakeholders to ensure successful product delivery.
• Facilitate Agile and Scrum ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.
• Manage cross-functional dependencies, delivery schedules, and project milestones.
• Engage stakeholders to align expectations, resolve issues, and communicate product progress.
• 3. Programme Management & Governance
• Support PMO activities, including risk management, budget tracking, vendor coordination, and milestone monitoring.
• Maintain programme documentation, progress reports, and governance records.
• Monitor programme performance and ensure compliance with relevant security, regulatory, and quality requirements.
• Identify potential delivery risks and recommend appropriate mitigation measures.

4. Product Performance & Process Improvement

• Track product performance using KPIs, user feedback, and operational metrics.
• Identify opportunities to improve product adoption, user experience, and operational efficiency.
• Streamline workflows, reduce manual processes, and implement scalable operational improvements.
• Support change management initiatives, user training, and process documentation to facilitate product adoption.
• Undertake additional PMO-related responsibilities as required.

Requirements & Qualifications

Education

• Bachelor's degree in Business, Finance, Computer Science, Information Systems, or a related discipline is preferred.
• Professional certifications such as Certified ScrumMaster (CSM) are advantageous.

Professional Experience

• Experience in product management, product operations, programme management, or digital project delivery.
• Hands-on experience managing the product lifecycle, including requirements gathering, backlog prioritisation, Agile development, UAT, and production releases.
• Experience collaborating with technical teams, business stakeholders, and vendors to deliver digital products and process improvements.
• Familiarity with PMO governance, risk management, budget monitoring, and programme coordination.

Technical & Professional Skills

• Strong understanding of Agile methodologies, Scrum practices, and product development processes.
• Ability to translate business requirements into clear product specifications and delivery plans.
• Strong project coordination skills, including milestone tracking, dependency management, and risk mitigation.
• Experience analysing KPIs, product performance, and user feedback to support data-driven decisions.
• Ability to identify operational inefficiencies and implement effective process improvements.

Soft Skills

• Excellent stakeholder management and interpersonal skills.
• Strong written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.
• Strong analytical, problem-solving, and organisational abilities.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proactive, adaptable, and results-oriented, with a strong sense of ownership and accountability.