G21 - Digital Business Analyst

Roles and Responsibilities

Vendor & Stakeholder Management

• Coordinate and oversee multiple ICT vendors and external service providers.
• Collaborate closely with application, infrastructure, and cross-functional teams to ensure seamless project delivery.

Business Analysis & Requirements Gathering

• Facilitate workshops with business users to gather, clarify, and validate requirements.
• Analyse business processes, identify gaps, and document problems with clear recommendations and solutions.

Quality Assurance & Testing

• Review and validate project deliverables such as functional specifications, test plans, and user documentation.
• Plan, coordinate, and conduct User Acceptance Testing (UAT) to ensure systems meet business needs.

System Enhancements & Service Requests

• Assess and prioritize requests for system enhancements and ongoing maintenance.
• Ensure Service Level Agreements (SLAs) are consistently met for projects, incidents, and support activities.

Risk Management & Compliance

• Identify and assess potential project risks, recommending mitigation measures where necessary.
• Ensure all systems, processes, and documentation comply with IT management, quality assurance, and security policies.

Operational Support

• Manage and resolve day-to-day IT issues related to applications, infrastructure, or security.
• Facilitate smooth business operations by ensuring system stability and availability.

Requirements

Knowledge and Skills

Educational Qualifications

• Tertiary education in Computer/Computer Science, Electronics Engineering, Information Technology, or equivalent.

Relevant Experience

Essential Technical Experience

• Relevant experience in web development projects and daily IT operations.
• Strong background in .NET or J2EE applications.
• Demonstrated expertise in enterprise IT governance and security frameworks.
• Experience troubleshooting complex application, infrastructure, and security challenges.

Leadership & Strategic Capabilities

• Sharp analytical mind with strong problem-solving abilities.
• Strategic thinker who can both see the big picture and dive deep into technical details.
• Proven ability to understand and translate complex business requirements into actionable solutions.
• Track record of building and leading high-performing teams.
• Outstanding stakeholder management skills with experience influencing at all levels.

Personal Attributes

• Results-driven approach with strong user focus.
• Excellent interpersonal skills with proven ability to work effectively in team environments.