Business Analyst

• Partner with Product Managers to refine business and technical solutions, ensuring alignment with product goals and managing the product backlog effectively.

• Collaborate with Product Owners to manage Product Backlog, Release Schedule and maintain project pipeline.

• Collaborate with cross-functional development teams and business stakeholders from diverse technical and non-technical backgrounds to deliver fully functional systems.

• Elicit and Analyze business/user requirements into feasible solution design and document in User Stories following Behavior Driven Development (BDD) principles.

• Define and measure success metrics to evaluate the effectiveness of requirement process.

• Plan and coordinate implementation activities with stakeholders, ensuring seamless transformation from stakeholder requirement to workable functions.

• Actively monitoring scope and work closely with product managers, project managers and team leads to assess changes following change control process.

• Collaborate with Development Team and Product Manager to execute User Acceptance Testing (UAT), monitoring progress and securing acceptance.

• Identify opportunities that contribute to product strategies and project pipeline.

Requirements

• Minimum of 3 years of experience as a Business Analyst, System Analyst, Product Manager, or Project Manager.

• Proven experience with Scrum framework and Mobile App development to conduct and guide team on Sprint Ceremonies.

• Familiarity with Adobe Experience Manager (AEM), DynamoDB, Postman API Testing, Adobe Analytics (AA).

• Familiarity with tools such as JIRA, Confluence, Figma, Modelling Tools (Draw.io, Lucid Chart).

• Proficiency in backlog prioritization framework (MoSCoW, RICE, Cost-Benefit Balance)

• Proficiency in creating detailed, actionable user stories and documentation using a Test-Driven Development approach.

• Proficiency in workshop facilitation and interview, particularly for customer support and rewards system design.

• Exceptional collaboration and facilitation skills to engage multiple stakeholders from technical and business backgrounds.

• Ability to bridge communication gaps between Vietnamese offshore teams and clients during development and testing phases.

Preferred Skills

• Knowledge of customer service and loyalty, reward systems (especially in aviation industry) to drive product teams in designing innovative UI/UX.

• Demonstrated motivation to learn new skills and technologies.

• Certified Scrum Master, Certified Product Owner, or Certified Business Analysis Professional is a bonus.