M06 - Digital Business Analyst

Responsibilities:

• Work with users to elicit business needs and define the problem statements through service journeys and user research.
• Apply Design Thinking / Service Design methodology and tools to develop and execute the approach to derive current state gaps and challenges, and future state design and solutions
• Develop user stories, functional/technical specifications and acceptance criteria
• Perform and support testing of the system.
• Assess and review the solution design .
• Ensure vulnerabilities and audit findings are addressed in the system.
• Evaluate and recommend suitable technology solution.
• Ensure system or product readiness for smooth deployment, adoption and operations
• Analyse impact of requested changes and propose improvements to continuously address changing business needs.
• Investigate root causes related to functional problems and work with users and service provider to implement preventive and corrective measures to meet business and performance needs.
• Support and maintain the system to ensure smooth operations.

Requirements:

• Bachelor's degree in Information Systems, Computer Science, Business, or related fields.
• At least 3 years of experience in business analysis, service design, or system implementation roles.
• Hands-on experience in facilitating user research, user story mapping, and requirements gathering.
• Proficient in Design Thinking and/or Service Design approaches.
• Strong understanding of Agile/Scrum methodologies, including creating user stories and acceptance criteria.
• Familiarity with system development life cycle (SDLC) and testing practices (e.g., UAT).
• Capable of conducting impact analysis for system changes and enhancements.
• Strong interpersonal and communication skills to work with cross-functional teams, users, and external vendors.
• Ability to translate business needs into functional/technical specifications.
• Experience with tools like JIRA, Confluence, Figma, Miro, or other service design and project tracking tools is a plus.
• Knowledge of vulnerability management and audit compliance processes is a plus.