G01 - Assistant Program Manager

The ideal candidate will have over a decade of experience in administration, operations, and customer service, with a proven track record of engaging with stakeholders across diverse levels and backgrounds. This role requires strong problem-solving abilities, excellent communication skills, and the ability to work under pressure and multitask effectively.

Key Responsibilities

• Collaborate with vendors and various departments to ensure smooth survey operations, including materials preparation, database management, coordinating meetings with agencies and troubleshooting issues during live surveys.
• Handle electronic Direct Mail (eDM) dissemination and marketing communication, including managing the comms calendar, creating the eDM playbook, liaise with stakeholders to ensure quality and seamless dissemination
• Manage databases in SharePoint and support the development, testing, and live operations of surveys.
• Conduct pre-event and post-event follow-up activities, including After Action Reviews (AAR).
• Support the dashboard with database access list management, testing, data analytics, and reporting.
• Provide secretariat support for management meetings, including polling and scheduling agenda items, event and logistics support and utilizing AI tools.
• Provide project administrative support, including conducting polls to collate inputs, tracking of project progress, and participating in team discussions to enhance processes.
• Perform other duties as assigned, including any additional project administrative or support tasks as required.

Qualifications:

• Over 3 years of experience in operations, project management and administration service.
• Proficient in communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and detail oriented.
• Experience in program management, secretarial and administrative support.
• Proficient in MS Office (Word, Outlook, Excel, PowerPoint), MS Teams, Qualtrics, Tableau.