Business Analyst

We are seeking a motivated Business Analyst to support the delivery of key system enhancements and process improvements. In this role, you will partner with cross-functional teams and stakeholders to understand requirements, analyze workflows, and ensure that proposed solutions align with business objectives. This is an excellent opportunity to develop and expand your skills in a dynamic environment, particularly if you have a background in CRM or related systems.

Key Responsibilities

• Requirement Gathering & Analysis: Collaborate with stakeholders to identify and document business requirements, translating them into clear specifications.
• Process Mapping: Assess current workflows, propose improvements, and validate recommended solutions with the relevant teams.
• Solution Design & Documentation: Help conceptualize system enhancements and develop supporting documentation, including process flows, user stories, and acceptance criteria.
• Project Coordination: Work closely with project teams (e.g., developers, QA, and operations) to monitor progress, communicate updates, and ensure that project milestones are met.
• Testing & Validation: Assist in defining testing strategies, performing user acceptance testing, and troubleshooting issues to ensure successful project delivery.
• Data Integration & Reporting: Support data migration, integration activities, and reporting requirements across various business systems and platforms.
• Stakeholder Management: Maintain effective communication with internal and external stakeholders, providing status updates and addressing questions or concerns promptly.
• Continuous Improvement: Contribute to team discussions on best practices, process improvements, and ways to enhance overall project delivery.

Qualifications

• 3+ years of experience in business analysis, systems analysis, or a related field.
• Familiarity with CRM systems or similar platforms is a plus.
• Proven ability to document and communicate complex requirements in a clear, concise manner.
• Demonstrated problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Experience with project management methodologies (Agile/Waterfall) is advantageous.
• Knowledge of data integration concepts and/or system testing processes is a bonus.
• A proactive, team-oriented mindset and willingness to learn in a fast-paced environment.