I50 - Middleware Engineer (108)

Role Overview

We are seeking an experienced Middleware Engineer (Batch Operations) to provide operational and project support for enterprise batch scheduling and managed file transfer platforms.

The successful candidate will be responsible for batch job deployment, configuration, execution, monitoring, and recovery, while collaborating with application and infrastructure teams to ensure reliable and efficient operations.

The role also involves supporting production deployments, troubleshooting incidents, improving operational efficiency through automation, and ensuring compliance with established IT processes and standards.

Key Responsibilities

Batch Operations & Production Support

• Provide day-to-day operational and project support for batch scheduling and file transfer platforms, including ActiveBatch, GoAnywhere, and Tectia.
• Perform batch job deployment, configuration, updates, execution, and recovery.
• Monitor and troubleshoot batch processing activities to ensure smooth and reliable operations.
• Investigate and resolve batch-related incidents, failures, and operational issues.
• Support business-as-usual (BAU) operations and project implementation activities.
• Ensure all operational activities comply with established IT processes, procedures, and standards.

Technical Collaboration & Solution Support

• Collaborate with application and infrastructure teams to understand batch processing requirements and operational dependencies.
• Participate in technical discussions to design and implement appropriate batch scheduling and file transfer solutions.
• Provide technical recommendations to improve batch processing reliability, performance, and efficiency.
• Support the integration of batch scheduling solutions with existing applications and infrastructure.

Automation & Operational Improvement

• Identify opportunities to automate repetitive operational tasks and streamline batch processing activities.
• Leverage existing platform capabilities and tools to improve operational efficiency.
• Support continuous improvement initiatives to enhance system reliability and reduce manual intervention.
• Contribute to the adoption of operational best practices and emerging technologies.

Application Deployment & Infrastructure Support

• Support application deployments across production and non-production environments.
• Assist with platform patching, maintenance, and system upgrades.
• Provide technical support for project cutovers, production releases, and service requests.
• Coordinate with relevant IT teams to ensure successful deployment and implementation activities.

Incident Management & After-Hours Support

• Participate in a scheduled standby roster to provide after-office-hours operational support.
• Respond promptly to production incidents and support timely resolution.
• Provide support for production deployments, platform patching, and project cutover activities.
• Assist with critical service requests outside office hours when approved by management.
• Support 24x7 operational requirements where necessary.

Requirements & Qualifications

Education & Experience

• Diploma or Degree in Computer Science, Computer Engineering, Information Technology, or a related discipline.
• Minimum 3 years of relevant experience in batch operations, middleware support, or a similar technical operations role.
• Experience supporting enterprise batch scheduling or managed file transfer platforms.
• Familiarity with IT operations, production support, and incident management processes.
• Relevant IT certifications will be an advantage.

Technical Skills

• Hands-on experience with ActiveBatch or similar enterprise batch scheduling platforms.
• Experience with GoAnywhere or equivalent Managed File Transfer (MFT) solutions.
• Familiarity with Tectia or other secure file transfer technologies.
• Working knowledge of Windows, Unix, and Linux operating systems.
• Basic understanding of shell scripting, programming, or SQL will be an advantage.
• Understanding of automation concepts and operational process optimisation.
• Experience supporting application deployments, system maintenance, and production environments.

Soft Skills & Competencies

• Strong troubleshooting, analytical, and problem-solving skills.
• Good written and verbal communication skills, with the ability to engage technical and non-technical stakeholders.
• Strong interpersonal and collaboration skills.
• Self-motivated and able to work independently in a fast-paced environment.
• Proactive in identifying opportunities for operational improvements.
• Strong commitment to established IT standards, processes, and best practices.
• Team player with a positive attitude and willingness to support colleagues.

Additional Requirements

• Willingness to participate in an after-office-hours standby roster.
• Ability to respond to critical production incidents and operational requirements outside regular working hours.
• Flexibility to support scheduled production deployments, system maintenance, and project cutovers.