M11 - Product Manager

Key responsibilities

• Discovery & requirements - Lead workshops; document current/target processes; write epics/stories with clear acceptance criteria; define KPIs (e.g., data accuracy, workflow efficiency).
• Backlog & delivery - Maintain the product backlog; plan sprints; coordinate UAT; track phased delivery and benefits.
• Process automation & integrations - Shape automation for invitations/RSVPs/reminders and integrate external inputs (e.g., partner agencies) into CRMS.
• Vendor & platform management - Partner with the Salesforce SaaS vendor and internal tech teams on solution design, change requests, and release readiness.
• Security & data governance - Work with ACISO/security to ensure privacy, access, backup, and compliance controls; contribute to security reviews.
• Data quality & tooling - Support data hygiene/validation; explore tooling aligned to CRMS (e.g., Odaseva backup, AWS Textract for document processing).
• Benefits measurement: Establish baselines (e.g., checks/man-hours today) and target improvements; report outcomes with evidence.

Qualifications & experience

• Degree in Information Systems, Business Analytics, or related field.
• 3–6 years as a Business Analyst or Product Manager on CRM or citizen/customer engagement systems; Salesforce exposure strongly preferred.
• Proven delivery across multi-phase projects; comfortable with sprint ceremonies and UAT leadership.
• Public-sector familiarity (RFQ/Tender Boards, governance).
• Excellent stakeholder management across diverse workstreams and partner agencies.