G13 - Project Manager

The Project/Delivery Manager will play a pivotal role in driving the successful day-to-day operation of the platform, while also contributing to platform stability and customers management. The ideal candidate should have a strong background in team management, operation process support, and a proven track record of contributions in a fast-paced environment.

Responsibilities:

As a Project/Delivery Manager, you will be responsible for:

• Working with operation team to manage day to day operations and customers requests
• Managing operation support team to ensure platform stability and efficiency
• Working closely with the engineering team and stakeholders on maintenance and service quality and uptime.
• Identifying and mitigating risks to platform availability, and escalate issues as necessary
• Driving continuous improvement in platform operation processes and methodologies, aligning with government standards and best practices
• Reviewing and identifying area of automating mundane and repetitive operation processes together with operation support team.

Requirements:

• Bachelor's degree or Diploma in Computer Science, Engineering, or a related field (or equivalent experience).
• Proven experience in operation support management, with a focus on software or technology products
• Strong leadership and communication skills, with the ability to engage with various stakeholders
• Excellent problem-solving capabilities and a proactive approach to managing service requests, ability to extract essence of conversations to identify action items and responsible parties.
• Have a strong appreciation of resource planning and able to structure work and planning around constraints.
• Have a keen sense of business and operations, to be customer centric and contribute actively to how the team shapes our quality of services
• Strong understanding of the cloud industry particularly in AWS.
• Ability to work effectively and independently under pressure to prioritize tasks and assignment effectively.
• Experience in resource allocation for both human and material to tasks as needed.
• Possess attention to detail, structure and practicality in planning, build strong rapport with stakeholders and peers
• Familiarity with government procurement and project governance processes is a plus

Soft Skills:

• Communication: Good verbal and written communication skills to effectively convey ideas and updates to cross-functional teams, stakeholders, and customers.
• Collaboration: Proven ability to collaborate effectively with engineering and product team to align platform stability with planned roadmap.
• Adaptability: Demonstrated adaptability and flexibility to respond to customer feedback, platform delivery, and evolving priorities.
• Problem-solving: Strong problem-solving skills to identify and address challenges faced in day-to-day operation, making informed decisions and finding innovative solutions.
• Empathy: A user-centric mindset with the ability to understand and advocate for customer needs, fostering empathy in operation support and decision-making.
• Negotiation: Proficient negotiation skills to manage priorities, resources, and timelines with stakeholders, finding mutually beneficial solutions and managing competing interests.
• Time Management: Excellent time management and organizational skills to effectively manage operation and service availability.