I11 - Application Support Engineer (034)

Key Responsibilities

• Develop and implement applications to support business requirements
• Collaborate with infrastructure and development teams on system integration and delivery
• Manage and support Business-As-Usual (BAU) operations to ensure application stability
• Troubleshoot and resolve application issues with users and vendors to minimise disruptions
• Support server and network upgrade projects in collaboration with infrastructure teams
• Participate in system testing, deployment, and post-release support

Technical Skills & Requirements

• Strong analytical, troubleshooting, and problem-solving skills
• Solid understanding of SQL and database concepts
• Experience with API testing tools (e.g., Postman)
• Knowledge of application architecture, integrations, and REST APIs
• Familiarity with Linux/Unix environments (advantageous)
• Experience working with vendors on technical issue resolution (advantageous)
• Ability to work independently and in cross-functional teams
• Comfortable working in fast-paced environments with multiple priorities

Experience & Background

• 2–5 years of experience in application development or technical project coordination
• Understanding of Software Development Life Cycle (SDLC), including Agile and Waterfall
• Familiarity with incident management and ticketing systems
• Exposure to infrastructure and application environments (Linux/Windows)
• Insurance domain knowledge is a plus

Tech Stack

• Frontend / Backend: ReactJS, Spring Boot, Web Services
• Database: Oracle, MS SQL
• Tools & Concepts: SDLC processes, REST APIs

Education & Certifications

• Diploma or Degree in Information Technology, Information Systems, or related field
• Cloud certifications are a plus

Soft Skills

• Strong communication and interpersonal skills
• Proactive, takes ownership, and drives tasks to completion
• Ability to challenge status quo and adopt new technologies
• Comfortable engaging with stakeholders across business and IT levels