Job Openings I48 - System Engineer (Windows) (113)

About the job I48 - System Engineer (Windows) (113)

Responsibilities

  • Provide a point of escalation and support to L1 Engineers/System Engineers.

  • Perform routine system administration duties in a Windows Active Directory environment.

  • Monitor Windows and VMware servers and troubleshoot problems.

  • Install, configure, maintain, and repair server operating systems and server hardware.

  • Install and configure OS on physical servers and virtual machines.

  • Manage Exchange 2019 and Exchange Online.

  • Manage and troubleshoot ESXi and virtual servers.

  • Administer and support the VMware platform.

  • Monitor ESXi servers and troubleshoot problems.

  • Perform VM creation, templates, snapshots, and VM backup.

  • Manage and support VMware vSphere environments, including vMotion, HA, DRS, and ESXi deployments.

  • Responsible for the operations and upkeep of private and shared virtualized environments.

  • Participate in new implementations and work closely with other virtualization engineers to maintain current environments.

  • Act as a technical escalation point within Central Operations for virtualization-specific issues.

  • Implement and support processes and systems required to deliver highly available virtualization platforms.

  • Perform vulnerability assessment remediation and fixing of findings for new and existing servers.

  • Participate in regular server patching activities.

  • Manage server hardware, including Dell and Lenovo servers.

  • Perform firmware updates and configure remote management tools for physical servers.

  • Configure RAID on physical servers.

  • Analyze and troubleshoot basic hardware issues.

  • Provide additional support when necessary for backup and storage functions.

  • Produce and maintain appropriate documentation for server deployment, configuration, application deployment, virtualization environments, and related processes.

  • Create documentation for environments, processes, technical training, and support procedures.

  • Provide training and technical leadership to Tier I personnel.

  • Drive efficient and effective resolution of customer issues.

  • Participate in weekend maintenance activities, as required.

  • Participate in an on-call rotation to ensure 24/7 coverage of critical issues and internal systems.

Requirements

  • In-depth knowledge and experience with Windows Servers, particularly Windows Server 2019 and 2022.

  • Strong working knowledge of:

    • Active Directory

    • DNS

    • DHCP

    • File & Print Servers

    • Microsoft Cluster

    • Server Backup

    • AD Federated Services

    • Windows PowerShell

  • Working experience supporting, maintaining, and administering core VMware technologies.

  • VMware vSphere 8.x experience or significant exposure to VMware vSphere and its features, including vMotion, HA, DRS, and ESXi deployments.

  • Experience with VM creation, templates, snapshots, and VM backup.

  • Experience managing and troubleshooting ESXi and virtual servers.

  • Experience managing Exchange 2019 and Exchange Online.

  • Experience with Dell and Lenovo server hardware.

  • Knowledge of firmware updates and remote management tool configuration for physical servers.

  • Experience installing and configuring operating systems on physical servers and virtual machines.

  • Knowledge of RAID configuration on physical servers.

  • Basic skills in analyzing and troubleshooting hardware issues.

  • Must have experience performing enterprise-level project implementation and support.

  • Must have strong working and technical knowledge.

  • Excellent customer service and telephone skills, with experience in a professional services environment supporting multiple applications and network environments.

  • Good verbal and written communication skills.

  • Very strong problem-solving and troubleshooting skills.

  • Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), or equivalent.

  • At least 2–4 years of working experience in the related field is required for this position.

  • Willingness to participate in weekend maintenance activities and an on-call rotation to support 24/7 coverage of critical issues and internal systems.


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