Customer Service Advisor (B2/C1 Norwegian)

Job Description

Our Client in Latvia is seeking to recruit  Customer Service Advisors (B2/C1 Norwegian Language) for Voice/Non Voice Source candidates from Latam, Africa and Suriname who are willing to relocate to Riga Latvia. Our client will sponsor the work permit.

Salary: 1400-1800 Euros/Month

Work Experience

• Handle phone calls with customer queries and provide resolution to end users

• Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.

• Ensure that cases are resolved within case life cycle, as per individual balanced scorecard

• Escalate priority issues per client specifications to the immediate lead as applicable

• Work independently and within a team

• Communicate well with internal and external contacts

• Provide exemplary customer satisfaction

• Meet quality standards on all handled contacts

• Complete hours of staffed time on all rostered days

• Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.

• Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI

• Attend trainings as required

Education & Experience

• Near native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems

• Previous experience in an outsourced customer service environment is of advantage.

Preferred Competencies

• Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,

• Optimistic, friendly, positive, and self-motivated personality,

• Ability to work in team,

• Service oriented profile and with a focus on problem solving,

• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization.

• For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute,

• No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments to Klarna and no existing payment annotations. This includes: no instances of payment defaults, arrears, or unfavourable credit data.

• Minimum age of 18 years old.