M.I.C.E. and Charter

M.I.C.E. and Charter

Full-Ship Charter, Corporate & Incentive Group Coordination

Four Squared Solutions is seeking a M.I.C.E. and Charter professional for a full time opportunity located in South Florida

The Charter & M.I.C.E. Specialist plays a key role in the planning, coordination, and execution of full-ship charters, corporate meetings, and incentive group programs. This position is responsible for managing a high volume of transactions and logistical components, acting as the primary liaison between the client (planner), internal operations teams, and vessel staff.

Once a charter or group program is sold and contracted, the Specialist assumes ownership of all program-related activities. This includes but is not limited to managing stateroom inventory and assignments, coordinating ad-hoc air and hotel arrangements, overseeing onboard event logistics, and ensuring the timely processing of manifests and payments. The Specialist is also responsible for financial reconciliation and has the opportunity to upsell additional services where appropriate.

Travel may be required to accompany and support specific charter programs, acting as the main point of contact between the client and the vessel to ensure a seamless execution.

Key Responsibilities

• Serve as the primary point of contact for all sold full-ship charters and corporate/incentive group programs.
• Manage all aspects of program planning post-contract, including stateroom allocation, guest assignments, transportation, hotel packages, and onboard event needs.
• Liaise between the client, internal operations teams, and vessels to ensure smooth communication and execution of program requirements.
• Coordinate and confirm all logistical requests, including researching associated costs and ensuring alignment with operational procedures and vessel capabilities.
• Process and manage all relevant guest information, including manifests, travel requests, payments, and account reconciliations.
• Ensure all departments are informed of charge account numbers and special requests, guaranteeing proper billing and execution of services.
• Travel with assigned groups when needed to oversee the guest experience, assist during embarkation, and support all onboard functions as the client liaison.
• Maintain accurate documentation of all group and charter requests in a centralized system for reference and internal coordination.
• Responsible for post-program financial reconciliation, including cross-referencing payments, issuing refunds as necessary, and ensuring billing accuracy.
• Understand and assist with the charter payment schedule, including the letter of credit step-down process and follow-up on outstanding balances.
• Support opportunities for revenue growth by identifying and offering appropriate up-sell options throughout the planning process.
• Perform other duties as assigned.

Nature & Scope

The Charter & M.I.C.E. Specialist oversees complex, high-value programs and is instrumental in the successful delivery of chartered voyages and group experiences. This role demands a strong understanding of logistical coordination, attention to detail, and the ability to work across departments to ensure consistent service delivery.

Scope & Challenges:
Manages multiple, concurrent programs with varying complexities. Requires a proactive approach to solving problems, anticipating potential issues, and making real-time decisions under pressure.

Authority & Contacts:
Authorized to coordinate logistics and process program-related transactions within established guidelines. Regularly interfaces with clients, internal teams (operations, finance, sales), and vessel staff. Reports directly to the Charter & M.I.C.E. Manager.

Preferred Qualifications

• Bachelors degree (BA) from a four-year college or university, or an equivalent combination of education and relevant experience.
• 25+ years of experience in charter coordination, group travel, cruise operations, or event planningexcluding experience from 2020.
• Proven ability to analyze and resolve operational challenges in a timely and efficient manner.
• Previous experience managing full-ship charters and group bookings strongly preferred.
• Familiarity with financial reconciliation, travel logistics, and hospitality operations.
• Strong organizational, communication, and multi-tasking skills required.

About Four Squared Solutions, LLC

Headquartered in Florida, Four Squared Solutions we provide clients with quality staffing solutions. Four Squared Solutions offers IT & Professional Services Staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit us online at foursquaredsolutions.com We Facilitate the skills and success of both individuals and organizations by connecting great people to great companies.

Affirmative Action/EEO statement

EEO Employer: Four Squared Solutions is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

Four Squared Solutions also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and an E-Verify employer.