Our prestigious client, based in Riyadh, is pioneering a global retail tech renaissance. As they elevate the customer experience, they are seeking a Customer Success Manager dedicated to ensuring that their clients derive maximum value from their solutions.

Duties and Responsibilities:

• Develop and maintain strong relationships with clients, understanding their needs and ensuring they achieve their business goals using the company's platform.
• Address client concerns and ensure the resolution of issues in a timely manner, aiming for customer satisfaction.
• Monitor and analyze customer's usage of the product to provide insights and recommendations.
• Collaborate with the sales team to ensure account renewals and upsells.
• Conduct regular check-ins and business reviews with clients.
• Provide feedback to the product and marketing teams, informing them about customer needs, challenges, and opportunities.

Qualifications:

• Bachelors degree in Business or a related field.
• 7+ years of experience in customer-facing roles, preferably in the tech or retail sectors.
• Exceptional interpersonal skills with the ability to build strong client relationships.
• Strong analytical skills with the ability to identify customer needs and challenges.