Our client is a prominent Retail Groceries Supermarket. Specializing in a wide array of both local and imported organic products across the GCC region, they offer an extensive range including organic groceries, fresh fruits and vegetables, a coffee shop, and a bakery. They are looking to hire a Chief Operations Officer for their stores in Riyadh.

Responsibilities:

Responsible for the entire business performance of the establishment. Coordinate all activities including management, customer relations, and marketing to ensure efficiency and profitability.

1. Finance:

• Understand and interpret financial and operational budgets to align with organizational objectives.
• Develop departmental budgets and conduct monthly monitoring to ensure adherence to financial plans.
• Oversee the progress toward operational and financial targets, implementing necessary actions to meet or exceed these goals.
• Exercise cost control measures, optimize available resources, and formulate corrective strategies when required for better financial efficiency.
• Perform detailed analysis of monthly financial statements to identify trends, variances, and areas for improvement.
• Authorize payroll, payables, receivables, and various other expenses to maintain financial integrity and compliance.
• Calculate and approve annual bonuses in accordance with established company guidelines and performance metrics.

2. Management:

• Develop and implement short and long-term strategies, leading teams and departments to execute plans effectively.
• Research, analyze, and present new business opportunities to directors, managing and overseeing quarterly board meetings.
• Ensure positive community and environmental impact while upholding high standards of business conduct for the company.
• Recruit, train, and manage personnel, conduct employee appraisals, participate in recruitment, inspire peak performance, and ensure consistency, professionalism, and responsibility.
• Schedule, attend, and follow up on regular meetings with Operations Manager and team, implementing decisions taken.
• Assess and address personnel training needs regularly, implementing training programs, and ensuring follow-up to enhance employee performance.
• Maintain physical assets in optimal conditions, enforce policy adherence, and ensure accurate communication among employee groups.
• Always uphold the brand values, ensuring their consistent representation throughout the organization.

3. Marketing:

• Formulate and oversee short and long-term brand development strategies, exercising control over their implementation.
• Conduct market surveys and in-depth analysis to assess the brand's position in various markets, ensuring an informed understanding of market dynamics.
• Ensure the effective implementation of marketing plans and strategies, optimizing their efficiency.
• Monitor and track marketing and sales activities to maintain and foster stable and progressive sales growth.
• Deliver a comprehensive and robust marketing strategy plan to shareholders at the conclusion of each fiscal year, highlighting key achievements and future directions for the brand's marketing efforts.

4. Operations:

• Oversee daily operations, ensuring seamless workflow through close coordination with the Operations Manager.
• Engage in negotiations for contracts and agreements with suppliers as required, optimizing terms and conditions for the company.
• Develop and organize work schedules, allocating duties efficiently to team members based on operational needs.
• Cultivate and maintain strong, sustainable relationships with clients.
• Ensure maximum client satisfaction by proactively managing client requests and preempting their needs, thereby enhancing their experience with the company.
• Manage and address customer complaints effectively, ensuring resolution and follow-up to maintain high standards of service.
• Establish safe operational procedures in collaboration with the Operations Manager to guarantee a secure work environment.
• Analyze and review weekly reports from various departments (sales, service, food cost, administration) to assess performance and identify areas for improvement.

Requirements:

• Bachelors degree in hospitality management or equivalent, masters degree is a plus.
• A minimum of 12 years management experience in the F&B industry
• Pleasant personality and positive attitude
• Excellent verbal and written communication skills, with the ability to effectively convey complex ideas and negotiate with clients.
• Ability to thrive and make decisions under pressure, ensuring effective team communication and productivity.
• Solid experience in the hospitality or retail industry, managing customers, supervisors, and employees.
• Demonstrated proactive, self-motivated leadership, adept at managing schedules, assigning duties, and driving achievements.
• Exceptional organizational and time management skills.
• Strong analytical and decision-making skills, excellent customer service, and adept at managing multicultural teams.
• Innovative, detail-oriented, with a comprehensive understanding of industry trends, HACCP standards, and adept at multitasking and prioritizing tasks effectively.