Our client is a leading Facility Management Company in Qatar that specializes in providing customized facility solutions and services to a diverse range of industries. They are looking to hire a Hard Services Manager to lead, Develop and implement operational strategies which lead to Company growth.

Duties and responsibilities:

• Provide excellent service and meet or exceed client expectations and contract objectives. 
• Identify opportunities to improve and expand the scope of services. Make recommendations to clients and management as appropriate.
• Monitor market trends and best practices. Provide insights and recommendations to improve quality and efficiency.
• Manage department budgets in accordance with company policies and guidelines.
• Continuously improve quality of service through innovations and implementation of best practices.
• Track performance metrics, monitor budgets, and prepare monthly reports for clients and senior leadership.
• Forecast budgets and expenses to ensure costs stay within approved levels.
• Oversee facilities management and ensure contract obligations are met.
• Consult with technical experts and senior leaders as needed to resolve issues and ensure smooth operations.
• Ensure compliance with health and safety policies, procedures, and legal requirements.
• Supervise staff and address personnel issues according to policies and procedures.
• Complete required audits and ensure quality standards are met.
• Provide training and development opportunities to staff to achieve business goals.
• Identify and manage risks associated with projects using appropriate controls and monitoring.
• Perform risk assessments and ensure staff are trained and compliant with requirements.
• Create reports and presentations for various audiences including staff, committees, and executives.
• Continuously improve facilities management services to deliver consistent high-quality outcomes.
• Perform additional duties as required within the scope of the role.

Qualifications and competencies:

• Bachelor's degree or higher in Engineering, Facilities Management, or a related field
• Certifications: BICS, IOSH, HACCP, BIFM certified
• Quality Management System (ISO 9001)
• Occupational Health & Safety Management System (OHSAS 18001/ISO 45001)
• Certified Facility Manager (CFM, IFMA-USA)
• Extensive knowledge of current trends within the healthcare industry
• 15-18 years of progressive experience in overseeing, supervising, and managing facility operations and staff