Our client, a distinguished clinic in the UAE specializing in surgical and nonsurgical aesthetic and medical procedures, is seeking a Floor Manager to join its team in Dubai.

Responsibilities:

• Analyze patient records and medical history to identify additional services or treatments that align with the patient's needs.
• Develop comprehensive care packages that bundle related services, making it convenient for patients to access multiple treatments.
• Collaborate with healthcare providers to understand the potential benefits of recommending complementary services to patients.
• Highlight premium services, advanced treatments, or enhanced medical procedures that align with patients' interests.
• Oversee and coordinate the activities of the clinical and administrative staff on the floor.
• Monitor patient flow to ensure efficient movement through various areas of the clinic.
• Address conflicts and issues among staff members or between staff and patients.
• Coordinate and oversee emergency response procedures, ensuring staff readiness to handle urgent or critical situations.
• Interact with patients to address concerns, gather feedback, and ensure their overall satisfaction.
• Facilitate ongoing training and development programs for staff to keep them informed about new healthcare procedures, technologies, and regulations.
• Identify opportunities for process improvement and implement changes to enhance clinic efficiency and effectiveness.

KIPS:

• Percentage increase in patient satisfaction scores related to personalized services.
• Percentage increase in the adoption of comprehensive care packages.
• Number of successfully implemented complementary services based on healthcare provider collaboration.
• Revenue generated from premium services and treatments.
• Employee satisfaction scores and feedback on teamwork and coordination.
• Average patient waits times and overall flow efficiency.

Requirements:

• Bachelor's degree in healthcare administration, business management, nursing, or a related field.
• Proven experience in a managerial or supervisory role within a healthcare setting.
• Knowledge of healthcare operations, regulations, and industry trends.
• Strong leadership and managerial skills.
• Ability to collaborate and coordinate activities across different departments.
• Strong organizational and multitasking skills to manage various responsibilities efficiently.
• Understanding of customer service principles and strategies to enhance the patient experience.