Our client, a distinguished clinic in the UAE specializing in surgical and nonsurgical aesthetic and medical procedures, is seeking a Call Center Agent to join its team in Dubai.

Responsibilities:

• Conduct market research to identify opportunities and trends in the healthcare industry.
• Analyze market trends, patient needs, and competitor activities.
• Assist patients in scheduling appointments for medical consultations, treatments, or procedures.
• Collect and verify patient information for accurate record-keeping.
• Respond to incoming calls and inquiries from patients, healthcare providers, and other stakeholders.
• Provide information about services, procedures, and general healthcare-related queries.
• Conduct follow-up calls to patients for appointment reminders, post-treatment care, or feedback.
• Build and maintain strong relationships with key clients, ensuring high levels of satisfaction.
• Assist patients with billing inquiries, payment processing, and financial assistance programs.
• Develop and implement strategies to generate new revenue streams for the clinic.
• Communicate effectively with healthcare providers to relay patient information, address concerns, and facilitate seamless care.
• Participate in ongoing training to stay updated on healthcare procedures, policies, and industry changes.

KIPS:

• Percentage increase in identified business opportunities and trends.
• Appointment scheduling accuracy and efficiency, measured by the percentage of successful scheduled appointments.
• Percentage of patient information accuracy in the database.
• Customer satisfaction scores based on patient feedback and post-treatment surveys.
• Percentage increase in revenue resulting from implemented strategies.
• Measure success through increased patient acquisition and market share.

Requirements:

• Bachelors degree in marketing, Business, or a related field.
• Proven experience as a Call Center Agent in the healthcare or medical practice sector.
• Strong understanding of the healthcare industry and medical services.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to generate sales leads and execute successful call center strategies.