Software Product Engineer (Rotational Shift)

Folio3 is looking for a talented software product engineer to facilitate the design and manufacturing of our next line of exciting products. As a product engineer, you will be working closely with the team to create industry-relevant products that meet company specifications.

Responsibilities:

• Recognize and analyze problems of high complexity, and communicate findings to customers and product development.
  
• Conduct root cause analysis and correlation of other system and/or application problems.
  
• Collaborate on continuous improvement of technical and client interaction skills.
  
• Serve as the primary interface between Customer Success, Engineering, and Product Management for ongoing issues and longer-term solutions.
  
• Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround.
  
• Reproduce system issues and if necessary, file bug reports, escalate cases to engineering, and provide the necessary documentation.
  
• Effective communication skills.
  

Requirements:

• Candidates with up to 1–2 years of experience.
  
• Willingness to work in rotating shifts as part of a team.
  
• Strong understanding of programming fundamentals and JavaScript.
  
• Excellent verbal and written communication skills.