IT Support Specialist

Join Fly2Sky Airlines and Take Your Career to New Heights!

At Fly2Sky, a fast-growing and dynamic aviation company, we are committed to redefining air travel through excellence, safety, and customer satisfaction. Our team of top professionals is passionate, driven, and collaborative, fostering an environment where ideas take flight and careers soar.

If you are ready to embark on an exciting journey with opportunities for growth, innovation, and impact, we invite you to become part of our people-focused culture that values your expertise and contributions.

Location: Sofia, 64 Hristofor Kolumb Blvd, Bldg A02, Sofia Airport Center

About the Role:

Are you an IT enthusiast with a passion for aviation? Fly2Sky is seeking a skilled IT Support Specialist to ensure smooth day-to-day technology operations across our airline. This hands-on role supports both office-based and operational teams, playing a key part in maintaining our IT infrastructure, minimizing downtime, and enabling seamless cross-team collaboration.

Responsibilities

• Provide top notch IT support to end users, including flight crews and ground teams, by troubleshooting hardware, software and network connectivity issues
• Administer and troubleshoot hardware and software configurations in a domain environment for Windows 11 and macOS devices
• Provision and manage user accounts, access permissions, using Microsoft 365 and Entra ID, as well as across various aviation applications and systems (e.g. Leon, Centrik)
• Manage and resolve service requests and incidents in a timely and professional manner.
• Deploy and manage Windows laptops
• Support and administer Microsoft 365 applications and services
• Support the office IT infrastructure, such as desk and meeting room equipment, printers and access points
• Helping oversee hardware lifecycle management
• Contribute to internal IT projects and support the IT team with administration and integration of various SaaS systems
• Create and maintain technical documentation and user guides for staff
• Assist with IT onboarding and offboarding for new hires and departing employees
• Train staff on new technologies and ensure proper usage of IT systems and equipment
• Participate in routine patch management, system upgrades and regular data backups
• Handle imaging/re-imaging of computers
• Ensure the performance, security and reliability of operating systems and network equipment
• Collect IT equipment delivered from suppliers
• Collaborate closely with other departments and external vendors to support operational systems
  

What Were Looking For

• Proven experience in IT support or system administration (aviation environment is a plus)
• Degree in IT, Computer Science, or equivalent hands-on experience
• Solid troubleshooting and end-user support skills
• Strong knowledge of Microsoft 365 apps and services
• Experience with device management tools (e.g., Microsoft Intune, JAMF, Apple Business Manager)
• Good understanding of networking fundamentals (TCP/IP, VPN, DNS, Wi-Fi/APs)
• Comfortable in mixed environments (Windows & macOS)
• Awareness of IT security principles and best practices
• Familiarity with ticketing tools (e.g., Jira Service Management)
• Clear communicator with the ability to explain tech to non-technical users
• Experience with aviation-related software (flight ops, fleet tools) is a bonus
• Relevant certifications (e.g., CompTIA A+, Microsoft 365 Admin) are a plus
  

We Offer:

• A supportive, diverse and diverse positive team of professionals
• Exciting challenges and career growth opportunities
• Competitive starting salary
• Additional health insurance
• Food vouchers
• A sport card to support an active lifestyle
• Convenient parking and shuttle services from the metro station
  

Why Fly2Sky Airlines?

Join a forward-thinking, people-centric organization where your expertise, potential, creativity, and leadership will directly contribute to making us an employer of choice. Help shape an inspiring work environment that supports career growth, innovation, and employee well-being.

If you wish to join our great team, please send us a current CV.

We highly appreciate your interest in our company and assure you that each application will be considered with strict attention and confidentiality. Only those selected for an interview will be contacted.

Your data is protected under GDPR and will be used solely for recruitment purposes.