Customer Relationship Manager

Role: Customer Relationship Manager

Permanent Position

Location: Montreal, QC

• Manage client relationships and assist in business development for existing accounts.
• Solicit prospective customers by creating new relationships and obtaining new businesses.
• Maintain a high level of client satisfaction through effective client support and resolve merchant complaints in a quick and efficient manner.
• Organize, coordinate and execute account strategies to build rapport with business owners.
• Proactively reach out to merchants in order to maintain strong relationships.
• Coordinate with industry partners to help resolve issues and add value to merchant accounts

Skills & Requirements:

• A minimum of two years of responsible leadership experiences in management or supervisory positions in credit card processing industry. (MUST HAVE)
• Proven ability to respect and meet sales targets.
• Excellent problem solving and multitasking skills.
• Effectively communicate between customers,and through all phases of customer engagements. Ability to explain complex information in a clear and concise manner
• Excellent communication skills in English.
• Good teamwork and leadership skills.
• Superior listening and negotiation skills.

Benefits:

• Weekly pay +uncapped commission and bonus structure.
• Fixed schedule (day shifts ONLY; no nights or weekends).
• Daily cash bonuses.
• Gift cards and awards.
• Group benefits.
• Free coffee/lattes
• Complimentary breakfast everyday
• Snack Bar
• Rooftop Terrace
• Monthly BBQs
• Upbeat work environment and fun company culture

Fluid vous remercie de l'intérêt que vous portez à cette opportunité. Toutefois, seuls les candidats possédant les compétences requises seront contactés.

Fluid souscrit aux principes d'égalité d'accès à l'emploi et d'action positive. Nous accueillons et encourageons la diversité sur notre lieu de travail.

Les candidats doivent être qualifiés pour travailler au Canada.