Kuala Lumpur's global tech and service sector is thriving, and we are looking for a professional who understands that "quality" isn't just a goal—it's a requirement. We are seeking a Japanese-speaking Customer Success Specialist to represent a world-renowned brand in the heart of Malaysia.

This isn't a standard support role; it's a position for a brand ambassador who can deliver the high-level professional etiquette and precision that the Japanese market demands.

The Role in Focus:

• Strategic Communication: You will be the primary point of contact for Japanese-speaking customers, providing a seamless shopping experience via phone and email.
• Operational Integrity: You will manage sensitive payment data and online orders with 100% accuracy and a focus on data security.
• Brand Advocacy: You'll resolve complex concerns with empathy and "Omotenashi" spirit, ensuring brand loyalty stays at an all-time high.
• Knowledge Sharing: You'll stay at the forefront of industry trends and provide feedback to improve the global customer journey.

Who fits this profile?

• Language Proficiency: Native or C2 level Japanese (read/write/speak) and a strong B2 level of English for our international office environment.
• Educational Background: A Bachelor's Degree or Diploma in any field.
• Experience: At least 6 months in a customer-oriented role. (Fresh graduates in Communication, English, or related fields are also welcome!).
• Soft Skills: High emotional intelligence, a proactive attitude, and the ability to maintain composure in a fast-paced environment.

What Kuala Lumpur offers you: Beyond the vibrant, multicultural lifestyle of KL, we provide a premium benefits package: Financial Excellence: A competitive salary that includes a specialized Japanese Language Allowance. Performance Incentives: Monthly rewards based on project success and KPIs. Comprehensive Care: Medical insurance and full leave benefits under Malaysian labor law. Long-term Growth: Structured onboarding and a clear internal mobility path within a global industry leader.

Ready to represent a global icon?