Are you a communication powerhouse with a passion for helping others? We are looking for a Customer Support Expert to join a global leader in the Infrastructure and Road Infrastructure Management industry. Based in the beautiful, historic city of Porto, you will be the voice of the company, ensuring seamless experiences for users across the network.

What You Will Do

• Inbound Support: Handle customer inquiries via phone and email regarding toll payments, account management, and service information.
• Problem Solving: Act as a dedicated troubleshooter to resolve billing discrepancies or technical issues with digital payment systems.
• Customer Education: Guide users on how to utilize infrastructure services efficiently and explain local regulations clearly.
• Data Management: Maintain accurate records of customer interactions in the CRM to help improve overall service quality.
• Excellence: Go "beyond WOW" to turn every interaction into a positive brand experience.

What We Are Looking For

• Language Skills: Native or proficient level of German (C1/C2) and a good command of English (B2).
• Communication: Exceptional verbal and written communication skills with a focus on empathy and clarity.
• Tech-Savvy: Comfortable navigating multiple digital platforms and CRM systems.
• Adaptability: A "game-changer" mindset—someone who is curious, willing to learn, and thrives in a fast-paced environment.
• Experience: Previous experience in customer service or a client-facing role is a significant plus.

What's In It For You

• Location: Work in Porto, a city world-renowned for its culture, stunning riverside, and high quality of life.
• Relocation Support: We provide a comprehensive Relocation Package to help you move to Portugal smoothly (including flight reimbursement and initial accommodation support).
• Professional Growth: Fully paid initial training and access to continuous development programs and specialized courses.
• Work-Life Balance: Standard full-time schedule (Monday–Friday) allowing you to enjoy everything Porto has to offer.
• Benefits: Competitive base salary, performance bonuses, and health insurance.
• Environment: Join a diverse, inclusive, and motivating team culture.

Ready to start your Portuguese adventure?

We embrace people from all backgrounds who are ready to learn and grow. If you're ready to take the next step in your career while living in one of Europe's most vibrant cities, we want to hear from you!

Apply today and join our team in Porto!