Role Overview

Are you fluent in French and looking for an opportunity to grow your career with a world-leading company in consumer benefits and incentive solutions?

We are seeking French-Speaking Customer Service Advisors to support a premium project in Braga, Portugal. In this role, you will be the voice of a global company that operates in over 30 countries, helping millions of people improve their daily lives through customized meal subsidy and employee benefit programs. This position begins with a 6-month contract and offers excellent opportunities for development.

Key Responsibilities

• Customer Guidance: Guide clients through various inquiries via inbound and/or outbound calls, providing clear, valid, and accurate answers with a warm and professional approach.
• Financial & Solutions Support: Assist clients by addressing questions regarding their saving-goals objectives and food benefit utilization.
• Upselling & Growth: Present and promote alternative service contracts, utilizing upselling skills to match choices that best suit the interests of the client.
• Information Management: Maintain reliable data, ensuring complete, valid, and high-quality information is delivered using the right internal methods and platforms.

Requirements & Profile Needed

• Languages: Native or proficient level of French (written and spoken) with professional communication skills.
• Location: Must currently reside in or around Braga, Portugal. (Please note: The client does not provide a relocation package; candidates must be local).
• Skills: Strong active listening, goal-oriented mindset, empathy, and comfort navigating multi-system platforms.

Work Schedule & Hybrid Path

• Schedule: Monday to Friday (Enjoy your weekends completely free on Saturday and Sunday!).
• Working Hours: Rotational shifts scheduled between 07:00 AM and 07:00 PM.
• Work Model: Starting on-site with a clear pathway to a Hybrid work model based entirely on your individual performance milestones.

Compensation & Financial Benefits

We offer a stable, fully compliant package tailored according to Portuguese labor market standards:

• Base Salary Structure: A fixed monthly base salary distributed over 14 months per year.
• Food Allowance: A dedicated daily meal subsidy allowance paid for every working day.
• Full initial training provided from day one to ensure you master the consumer benefits portfolio.
• Experience working for a highly visible global leader that prioritizes creating opportunities, moments of joy, and long-term professional development.