Role Overview

Are you fluent in Polish and English? Do you want to play a critical role in shaping the safety and user experience of a major global platform?

We are seeking Polish-Speaking Content Moderators to join our team in Lisbon, Portugal. In this position, you will utilize your local market expertise and sharp decision-making skills to monitor and evaluate content uploaded to a leading e-commerce environment. Your daily work will directly ensure that the community stays safe, policies are maintained, and high standards of quality are preserved. This role is offered under a 6-month contract.

Key Responsibilities

• Content Review: Monitor and evaluate user-generated content and listings within agreed service levels and quality standards to ensure strict compliance with policy and legal regulations.
• Platform Safety: Identify and address content that violates safety guidelines, ensuring a secure environment for all users on the e-commerce platform.
• Procedural Execution: Remain adaptable to shifting policies and strictly adhere to standard operating protocols, escalating complex issues according to company procedures.
• Peak Volume Management: Efficiently manage high queues and volume peaks, particularly during major online promotional and holiday shopping seasons.
• Cross-Functional Communication: Apply strong verbal and written communication skills to deliver empathetic yet rational, data-driven decisions.

Requirements & Profile Needed

• Languages: Native or proficient level of Polish combined with a strong working command of English.
• Skills: Excellent attention to detail, robust verbal and written communication abilities, and a deep understanding of e-commerce environments.
• Mindset: A rational decision-maker with local market expertise, strong customer service empathy, and the psychological resilience required for content moderation.
• Location: Willingness to work on-site in Lisbon, Portugal. (Note: Relocation support is available for eligible candidates moving from abroad).

Work Schedule & Environment

• Location: Modern, fully equipped facilities (On-Site) in Lisbon.
• Schedule: 24/7 rotating shifts operating Monday to Sunday to support a global audience.
• Days Off: 2 rotating days off per week.

Compensation, Perks & Benefits

We offer a structured local package aligned with Portuguese labor standards:

• Fixed Base Salary: A steady monthly base salary distributed over 14 months per year.
• Welcome Bonus: A dedicated signing/welcome bonus to support your start with the company.
• Food Allowance: A meal subsidy allowance paid for every actual working day.
• Full initial training provided from day one to equip you with the platform's policies, safety tools, and standard operating procedures.