Kuala Lumpur has become a massive global hub for high-end digital services, and right now, we are looking for a specific professional to join that narrative. We are seeking a Korean-speaking Customer Success Specialist who understands that great service is an art form.

In this role, you aren't just "support"—you are the primary bridge for our Korean-speaking customers, helping them navigate a world-renowned shopping platform with the sophistication and professional etiquette they expect.

Why this role stands out:

• Beyond the Script: You'll be managing high-level inquiries, processing secure payments, and providing tailored shopping advice.
• Cultural Ambassadorship: You represent the values of a global brand, ensuring empathy and excellence in every interaction.
• Strategic Impact: You'll work with the team to identify trends and report feedback that directly improves the customer experience.

What you need to bring:

• The Language Edge: Native or C2 fluency in Korean (Written & Spoken) and a solid B2 level in English.
• Academic Foundation: A Bachelor's Degree or Diploma in any field. (Fresh grads in Comm/Linguistics are highly encouraged!).
• Customer Grit: At least 6 months of experience in a customer-facing environment and the emotional intelligence to stay composed in a fast-paced setting.

The KL Lifestyle & Benefits: Kuala Lumpur offers a vibrant, multicultural experience with a fantastic cost of living. To match that, we offer: Financial Recognition: A competitive salary that includes a specialized Korean Language Allowance. Monthly Rewards: Incentives tied to your performance and project success. Total Security: Full medical insurance and leave benefits according to Malaysian labor law. Future-Proofing: Onboarding, training, and clear internal paths to move up within a global leader.

Ready to bring your Korean expertise to our KL hub?