We are expanding our Customer Success team and need someone who isn't just fluent in Taiwanese, but who truly understands the nuances of the culture and the "Passion for Excellence" our brand represents.

The Mission: You'll be the voice of a global shopping platform, helping our Taiwanese-speaking customers navigate their orders, resolve concerns, and experience luxury-level support. This isn't about clearing a queue; it's about representing a world-class brand with responsibility and empathy.

What we are looking for:

• Native-level Taiwanese (Hokkien) fluency is a must, alongside strong English (B2) for our internal multicultural collaboration.
• A Degree or Diploma (any field). If you're a fresh grad in Mass Comm or English, this is a perfect first step into a global corporation.
• At least 6 months of experience in any customer-facing role.
• The "EQ" to handle high-pressure situations with a calm, professional, and solution-oriented mindset.

The Benefits of the KL Hub: Kuala Lumpur is one of the most exciting places to grow a career right now. To support our specialists, we provide: 

• Performance-Driven Culture: Monthly incentives and a solid base salary with a specific 
• Language Allowance. 
• Professional Development: We invest in you with structured onboarding and real internal mobility. 
• Full Security: Medical insurance and leave benefits fully compliant with Malaysian labor law.

Are you ready for a change of scenery? This is a full-time role for those who want to live the international lifestyle in one of Asia's most multicultural cities.