Are you fluent in Danish and passionate about digital applications, entertainment, and mobile ecosystems? We are seeking Danish-Speaking Customer Support Specialists & Solutions Consultants to join our team in Sofia, Bulgaria.

In this role, you will deliver high-quality, non-technical troubleshooting and customer care for a wide range of popular digital services, including app store platforms, mobile payment systems, family sharing accounts, digital books, and media streaming.

Key Responsibilities

• Customer Support: Assist Danish-speaking customers with non-technical inquiries regarding user accounts, subscriptions, digital content purchases, and mobile payment platforms.
• Troubleshooting: Help users set up family accounts, manage payment methods, resolve access issues, and navigate digital media services.
• Solution Consulting: Guide users with clear, step-by-step instructions and recommendations to optimize their digital experience.
• Information Management: Accurately record customer interactions and feedback in internal software platforms.

Requirements & Profile Needed

• Languages: Native or proficient level of Danish (C1/C2) paired with a strong working command of English.
• Skills: Excellent communication skills, active listening, patience, and a customer-first mindset.
• Tech Savvy: Comfortable navigating everyday mobile applications, digital platforms, and online services.
• Location: Willingness to work on-site in Sofia, Bulgaria (or relocate with full support).

Work Schedule & Environment

• Location: Fully office-based (On-Site) in Sofia, Bulgaria.
• Schedule: Rotational shifts operating Monday to Sunday between 09:00 AM and 10:00 PM.

Comprehensive Relocation Package

Moving to Sofia is seamless with our dedicated relocation support framework:

• Relocation Bonus: A €1,500 Gross Relocation Bonus paid in two installments to support your move and assist with initial rental costs.
• Initial Accommodation: 21 days of company-provided accommodation upon arrival.
• Housing Assistance: Dedicated guidance and support to help you find a long-term home in Sofia.