Connecticut - Field Service Technician

Job Title: Field Service Technician (956)
Company: Xeikon America
Location: Manchester, CT Area
Job Type: Full-time | On the road
Pay: $28.00 - $30.00 per hour

About Us:

Xeikon, headquartered just outside of Chicago in Elgin, IL, specializes in designing, building, installing, and maintaining complete digital printing solutions for labels, packaging, document, commercial, and folding carton applications.

Job Description:

As a Field Service Technician, you will play a vital role in ensuring the smooth operation of our digital printing solutions. Based in the Manchester, CT area, your primary responsibilities will include:

• Customer Communication: Keep customers informed about all call activities, including scheduled arrival times, planned calls, and any deviations.
• Troubleshooting & Repairs: Diagnose failures and perform on-site repairs following company guidelines.
• Inventory Management: Maintain parts inventory and handle shipping of parts as needed after service calls.
• Reporting: Provide real-time updates throughout the day on service call activities and report any issues needing further attention.
• Special Projects: Participate in special projects as requested.

Profile:

We are seeking candidates with the following qualifications:

• Education: Degree or certification in electrical engineering or a technical field is a plus.
• Skills:
  • Strong mechanical, electrical, and computer skills are essential.
  • Previous field experience and familiarity with "road warrior" travel are advantageous.
  • Knowledge of the printing industry is a plus.
  • Excellent organizational, leadership, interpersonal, and computer skills.
  • Problem-solving and troubleshooting abilities.
  • Ability to handle multiple priorities, meet deadlines, and manage work-related stress.
• Physical Requirements:
  • Regularly lift and/or move up to 25 lbs, frequently lift or move up to 50 lbs, and occasionally move more than 100 lbs.
• Travel: Willingness to travel 70% of the time with little notice; flexibility to work on-call, including weekends.

What We Offer:

• Competitive hourly rate and overtime (including travel time).
• Comprehensive benefits package, including:
  • Medical, dental, and vision insurance.
  • Short- and long-term disability.
  • 401(k) with matching.
  • Paid time off.
  • Professional development assistance.
• Extensive training with opportunities for skill growth and career advancement in a promote-from-within culture.

Xeikon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.