1. Position Overview

Project Name: Digital Shared Services Position Title: Business Analyst Organization/Service Area: Digital Health, Shared Health Work Location: On-site Employment Type: Full-time – One Individual Resource Project Duration: Not specified in the provided requirements Personal Health Information (PHI): The resource is not expected to have custody or control of Personal Health Information or perform the duties of an Information Manager under Manitoba's Personal Health Information Act (PHIA), as indicated in the supplied requirements.

2. Project Description

Digital Health, a service of Shared Health, supports the transformation and improvement of healthcare delivery through the use of information and communication technology (ICT). The Digital Shared Services project focuses on developing and improving efficient, effective information management and technology processes across Manitoba's provincial healthcare sector.

The Business Analyst will work directly with clinical stakeholders, project teams, and other healthcare professionals to assess existing workflows, identify business and system capability gaps, document requirements, support the implementation and upgrading of clinical information systems, and facilitate organizational change.

A key focus of the role is the implementation and upgrading of the Altera Sunrise suite of applications in clinical environments, ensuring that technology solutions align with clinical requirements, operational workflows, and healthcare service delivery objectives.

3. Key Responsibilities

A. Business Analysis and Clinical Workflow Improvement

• Engage with clinical stakeholders to understand operational needs, business requirements, and existing clinical workflows.
• Conduct stakeholder interviews, consultations, workshops, and requirements-gathering sessions.
• Document business, functional, technical, and configuration requirements.
• Map current-state and future-state business processes and clinical workflows.
• Identify workflow inefficiencies, business capability gaps, system limitations, and opportunities for improvement.
• Analyze the impact of proposed system changes on clinical operations and healthcare service delivery.
• Develop business requirements documents, process maps, gap analyses, and supporting project documentation.
• Collaborate with technical teams to ensure proposed solutions meet clinical and operational requirements.

B. Change Management and Organizational Readiness

• Support change management activities associated with healthcare technology implementations and workflow transformation.
• Conduct stakeholder analysis to identify affected clinical teams, departments, and user groups.
• Perform site readiness assessments to evaluate operational preparedness for new systems or processes.
• Identify organizational risks, barriers to adoption, and training requirements.
• Develop change management plans and support implementation readiness activities.
• Coordinate stakeholder engagement, communications, and change adoption initiatives.
• Monitor readiness and support stakeholders through system deployment and transition.

C. Project Coordination and Team Leadership

• Coordinate implementation activities across clinical, technical, and operational teams.
• Develop and maintain project plans, schedules, milestones, and implementation timelines.
• Monitor project progress and identify risks, issues, dependencies, and delays.
• Coordinate meetings, document decisions, track action items, and follow up with stakeholders.
• Support project managers and team leads in managing implementation deliverables.
• Facilitate communication between clinical stakeholders, business analysts, technical teams, and project leadership.
• Assist with deployment planning, issue resolution, and post-implementation activities.

D. Communications and System Adoption

• Develop promotional and communication materials to encourage the adoption and effective use of new healthcare information systems.
• Prepare user communications, informational materials, implementation notices, quick-reference guides, and adoption resources.
• Tailor communications to multiple stakeholder groups, including clinicians, physicians, nurses, administrative staff, operational managers, and technical teams, as applicable.
• Communicate system benefits, workflow changes, implementation schedules, and user expectations.
• Support stakeholder engagement initiatives to increase awareness, acceptance, and adoption of new technology.
• Coordinate communications before, during, and after system implementation.

E. Altera Sunrise Application Implementation and Upgrades

• Support the implementation, configuration, and upgrading of the Altera Sunrise suite of applications in clinical environments.
• Gather and document technical and configuration requirements directly from clinical stakeholders.
• Analyze existing clinical workflows and determine how they align with application capabilities.
• Identify system configuration requirements, workflow gaps, and operational impacts.
• Coordinate with clinical users, application specialists, technical teams, and implementation partners.
• Participate in requirements validation, system testing, implementation planning, and issue resolution.
• Support the transition from existing processes or systems to updated applications.
• Ensure that system changes support clinical workflow requirements and operational objectives.

F. Training and Knowledge Transfer

• Develop and deliver training to clinical resources affected by new information systems or workflow changes.
• Prepare training materials, user guides, process documentation, and learning resources.
• Deliver training sessions and provide practical guidance on revised business processes and application functionality.
• Support clinical users during system implementation and transition.
• Identify training gaps and provide additional support to promote user confidence and system adoption.
• Gather user feedback and help address issues arising during implementation.

4. Mandatory Qualifications and Certifications

The following are mandatory pass/fail requirements. Supporting documentation must be provided with the submission.

Requirement

Evidence required

Business Analysis diploma or certification

Copy of diploma or certification

Valid PRINCE2 Foundation or PRINCE2 Practitioner certification

Copy of valid certification

Valid Prosci Change Management certification

Copy of valid certification

Candidates who do not meet the mandatory certification requirements may be deemed non-compliant, regardless of their experience or overall score.

5. Required Experience and Evaluation Criteria

The evaluation includes 70 points for non-price-rated criteria, distributed as follows.

10

points

1. Business Analysis in Healthcare

Minimum 10 years of experience working as an analyst directly with clinical stakeholders to implement workflow changes or new systems in healthcare settings.

Required evidence: At least 3 examples, with project durations totalling at least 10 years, demonstrating requirements gathering, business process mapping, and capability gap identification.

15

points

2. Healthcare Change Management

Minimum 7 years of experience performing or supporting change management activities in a healthcare environment.

Required evidence: At least 3 examples totalling 7 years, including stakeholder analysis and site readiness assessments.

10

points

3. Project Management or Team Leadership

Minimum 3 years in a project management or project team lead role.

Required evidence: At least 2 examples totalling 3 years, demonstrating implementation coordination, timeline management, and project plan development.

10

points

4. Communications and Promotional Materials

Minimum 5 years of experience developing promotional and communication materials to support adoption of healthcare information systems.

Required evidence: At least 3 examples totalling 5 years, explaining how communications were tailored to multiple stakeholder groups.

15

points

5. Altera Sunrise Application Implementation

Minimum 5 years of experience implementing or upgrading the Altera Sunrise suite of applications in clinical environments.

Required evidence: At least 3 examples totalling 5 years, demonstrating requirements gathering and configuration discussions with clinical stakeholders.

10

points

6. Clinical Training and User Support

Minimum 1 year of experience developing and delivering training to clinical resources to support business process changes and new information systems.

Required evidence: At least 1 example totalling 1 year.

Total non-price-rated criteria

70 points

6. Core Competencies

The successful candidate should demonstrate:

• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience engaging with clinical and non-clinical stakeholders.
• Strong business process mapping and requirements documentation skills.
• Knowledge of healthcare workflows and clinical information systems.
• Change management, stakeholder engagement, and organizational readiness capabilities.
• Project coordination, planning, and timeline management skills.
• Experience preparing communications and delivering training.
• Ability to coordinate multiple workstreams and implementation deliverables.
• Strong documentation, organization, and follow-up skills.

7. Expected Deliverables

The Business Analyst may be expected to produce the following project deliverables, depending on the assigned work plan:

1. Business requirements and functional requirements documentation.
2. Current-state and future-state clinical workflow maps.
3. Business capability gap and impact assessments.
4. Stakeholder analysis and engagement plans.
5. Site readiness assessments and change management plans.
6. Project schedules, implementation plans, risk logs, and status reports.
7. Communications and promotional materials for different user groups.
8. Altera Sunrise technical and configuration requirements documentation.
9. Training plans, user guides, and training materials.
10. Implementation support documentation and post-deployment feedback reports.

8. Overall Candidate Profile

The ideal candidate is a senior healthcare Business Analyst with extensive clinical stakeholder engagement experience, proven change management capabilities, and a strong background in healthcare information system implementation. The candidate must demonstrate substantial experience with the Altera Sunrise application suite, clinical workflow transformation, project coordination, communications, and end-user training.

Important screening consideration: This is a specialized senior-level role. General business analysis, administrative, payroll, or customer service experience alone would not satisfy the stated requirements. The most significant differentiators are the mandatory PRINCE2 and Prosci certifications, the required years of healthcare experience, and the specific Altera Sunrise implementation experience.

The experience examples in the submission should clearly identify the project or employer, dates and duration, healthcare setting, responsibilities performed, relevant deliverables, and how each example meets the corresponding evaluation criterion. Avoid counting overlapping project periods twice toward a required total unless the procurement instructions explicitly permit it.