I&IT Business Analyst – Roles & Responsibilities

Must Haves:

· 7+ years Stakeholder management and reporting I&IT wide performance KPIs

· 7+ years Identify drivers to costs in IT operations and their corresponding savings levers. Align with stakeholders on delivering savings and track & report this on an ongoing basis

· 7+ years Hands-on experience with developing and implementing use cases in industry standard enterprise portfolio management tools (e.g. Asana, JIRA etc.)

· 7+ years Excellent MS office toolset knowledge and application (Excel, Powerpoint and MS-word)

· 7+ years Support resource utilization tracking and management

Nice to Have:

CPA or Finance

Role Summary

· Provide comprehensive I&IT business analysis services to support diverse business and technology needs.

· Stakeholder management and reporting I&IT wide performance KPIs

· Identify drivers to costs in IT operations and their corresponding savings levers. Align with stakeholders on delivering savings and track & report this on an ongoing basis

· Support resource utilization tracking and management

· Engage business stakeholders and subject matter experts to elicit, analyze, and validate business requirements.

· Contribute to business analysis policies, standards, processes, and best practices related to portfolio reporting tools and ensure consistency across the organization.

Key Responsibilities

· Document business requirements to support effective I&IT solution development related to the roll out of industry standard portfolio reporting tools.

· Create and maintain business analysis artifacts such as functional and non-functional requirements and business rules.

· Conduct business modeling including use case, process, data flow, and data models

· Conduct stakeholder engagement activities including interviews, workshops, and mockups.

· Create collaterals related to changing management and communication to relevant stakeholders across I&IT

· Understand drivers and levers to OPEX savings related to hardware and software costs. Works with asset owners to identify savings and validate the savings with Finance

· Stakeholder management and reporting I&IT wide performance KPIs

· Support hiring and onboarding of resources in I&IT

· Track and report Overtime and utilization of resources

· Monitor project progress, resolve issues, and report to I&IT management and stakeholders.

· Develop performance measures, traceability matrices, and conduct post-implementation follow-ups.

Required Skills and Experience

· Excellent MS office toolset knowledge and application (Excel, Powerpoint and MS-word)

· Experience developing strategies, business cases, and cost-benefit analyses.

· Strong requirements gathering, documentation, and stakeholder engagement experience.

· Experience preparing presentations and briefing notes for various audiences.

· Hands-on experience with developing and implementing use cases in industry standard enterprise portfolio management tools (e.g. Asana, JIRA etc.)

· Development of power BI reports and data analysis

· Awareness of emerging I&IT trends and technologies.

· Excellent analytical, problem-solving, verbal, and written communication skills.

· Strong interpersonal, negotiation, and teamwork skills with proven ability to meet deadlines.

Desirable Skills and Knowledge

· Experience with information retrieval systems and tools.

· Knowledge of Information Management principles, policies, and practices.

· Ability to translate business and data requirements into technical specifications.

· Experience with business functional modeling, event modeling, and process mapping.

· Experience working in structured, object-oriented, and agile methodologies.

· Experience developing and applying business analysis performance measures.