About the job RQ11152 - Change Management Consultant - Senior
Must Have:
Demonstrated experience leading change management initiatives supporting enterprise-wide business changes, CRM solutions, and/or digital platforms.
Proven experience assessing user adoption challenges, identifying barriers to adoption, and developing targeted strategies to improve user uptake, engagement, and business outcomes.
Demonstrated experience using recognized change management methodologies such as Prosci ADKAR, ACMP, Kotter, or equivalent.
Demonstrated experience building consensus, driving adoption, and fostering stakeholder alignment across business, operational, technical, and executive stakeholder groups.
Minimum 10 years of organizational change management experience.
Minimum 5 years supporting enterprise business changes and/or digital transformation initiatives.
Nice to Have:
Experience working within the Ontario Public Service (OPS) or comparable public sector organizations with complex governance and accountability structures.
Experience and Skill Set Requirements
Change Management Strategy, Adoption and Execution Expertise - 50%
The resource must demonstrate expertise in organizational change management, user adoption, stakeholder engagement, and business readiness for enterprise business applications and digital service platforms.
Demonstrated experience leading change management initiatives supporting enterprise-wide business changes, CRM solutions, and/or digital platforms.
Proven experience assessing user adoption challenges, identifying barriers to adoption, and developing targeted strategies to improve user uptake, engagement, and business outcomes.
Experience conducting stakeholder impact assessments, organizational readiness assessments, change impact analyses, and change risk assessments.
Demonstrated experience developing comprehensive change management plans aligned with technology enhancements, business process changes, and service delivery objectives.
Experience developing and executing change management plans that include championship, stakeholder engagement, communications, training, resistance management, and reinforcement activities.
Experience supporting changes associated with the implementation of new product features, enhancements, releases, or functionality upgrades while minimizing business disruption.
Demonstrated experience using recognized change management methodologies such as Prosci ADKAR, ACMP, Kotter, or equivalent.
Experience establishing adoption measurement frameworks and tracking user engagement, system utilization, business readiness, and change effectiveness metrics.
Demonstrated success improving adoption, utilization, and user experience within complex multi-stakeholder environments.
Stakeholder Engagement and Communication Skills - 30%
The resource must demonstrate strong stakeholder engagement, communication, and facilitation skills, with the ability to develop communication and training strategies that support successful adoption.
Demonstrated experience building consensus, driving adoption, and fostering stakeholder alignment across business, operational, technical, and executive stakeholder groups.
Experience developing stakeholder engagement strategies and managing diverse stakeholder interests in complex environments.
Proven experience developing communication strategies and communication plans to support changes to enterprise solutions and business processes.
Demonstrated ability to develop effective communication materials, including executive briefings, presentations, newsletters, FAQs, user guidance, release communications, and change updates.
Experience conducting stakeholder consultations, workshops, focus groups, interviews, and feedback-gathering sessions to identify adoption opportunities and concerns.
Experience developing learning and training strategies, training plans that can include practical videos and demonstrations and role-based learning approaches for new and enhanced functionality.
Ability to work effectively in a team environment, build strong relationships with other individual project contributors and teams and respond positively to diverse perspectives.
Experience advising project teams and business leaders on communication approaches, engagement tactics, and adoption activities.
Ability to drive and support executive alignment by securing leadership commitment to the change vision, adoption goals, success measures, and key decisions required to scale the product across the enterprise.
Ability to communicate complex technical and business concepts clearly and effectively to technical and non-technical audiences.
Governance, Performance Measures and OPS Context - 20%
The resource must demonstrate experience measuring change effectiveness and operating within complex governance environments.
Demonstrated experience proposing governance structures, steering committees, working groups, executive committees, and formal approval processes.
Experience establishing KPIs and performance measures to assess user adoption, stakeholder engagement, business readiness, and change effectiveness.
Experience leveraging quantitative and qualitative data to assess adoption trends, user behaviours, and opportunities for continuous improvement.
Experience developing executive reporting, dashboards, and progress updates related to organizational change and user adoption.
Experience conducting post-implementation reviews, lessons learned assessments, and continuous improvement activities.
Experience working within the Ontario Public Service (OPS) or comparable public sector organizations with complex governance and accountability structures.
Demonstrated understanding of public sector service delivery, privacy, accessibility, compliance, and stakeholder management considerations.