RQ11330 - Application Support Specialist - Junior

Experience and Skill Set Requirements

1. General Project Coordination and Communication (30%)

• Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
• Strong communication skills, with the ability to convey complex technical concepts in simplified terms for non-technical stakeholders.
• Excellent analytical and problem-solving capabilities, coupled with experience in change planning and implementation.
• Proficiency in Microsoft Office for process automation, data analysis, and report generation.

1. Service Management (30%)

• Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
• 2+ years of experience managing the full lifecycle of incidents, problems, and service requests using tools like Remedy/eSMT.
• Experience analyzing and reporting on operational data to identify trends and optimize processes.

1. Middleware Support (35%)

• 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
• 2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM.
• Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity.
• Hands-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments.
• Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
• Operational experience with Ceph storage for data management and scalable storage solutions.
• General exposure to cloud technologies, network topologies (firewalls, load balancers, DNS), and development platforms like DataPower, Informatica, IBM MQ, and IBM ACE.

1. Public Sector Experience (5%)

• Experience working in public sector environments such as OPS, BPS, or similar government institutions.