Position: 2nd Line IT Support Engineer

Location: Glasgow

Salary: Up to £31,000

Work Model: Monday to Friday, In Office

Working Hours: The helpdesk operates from 7 am to 7 pm, with a rotating shift pattern:

• Early Shift: 7 am - 3:30 pm
• Normal Shift: 9 am - 5:30 pm
• Late Shift: 10:30 am - 7 pm
• Weekend support hours are from 9 am to 5 pm on Saturday and Sunday, rotated among

Glasgows leading IT Services Provider, specializing in delivering business value through effective IT services and support, with a focus on digital transformation using the Microsoft 365 suite is seeking a 2nd Line IT Support Engineer to join their team.

Key Skills and Experience:

• Provide technical support for incoming queries related to software, hardware, and
• networking at a Level 2 capacity.
• Utilise tools and technologies for ticketing, documentation, and communication, ensuring
• seamless and efficient support processes.
• Record all communications and activities in our ticketing system, ensuring comprehensive
• notes and updates.
• Independently manage and prioritize your ticket workload, demonstrating a dedication to
• excellence.

Requirements:

• Previous experience in an IT support role.
• A proven track record with a minimum of 2 years in an IT support role as a Level 2 engineer.
• Relevant certifications such as CompTIA or Microsoft will be a distinct advantage.
• Proficiency in the Microsoft stack (Windows client OS, Windows server OS, Microsoft 365).
• Strong problem-solving skills.
• Exceptional customer service skills.

If you meet the above criteria, we want to hear from you! Apply now as my client is interviewing as early as next week!