Front Desk Receptionist

We are seeking a friendly and organized individual to manage the front desk operations. Responsibilities include greeting visitors, answering phone calls, and directing inquiries to the appropriate personnel. You will be responsible for maintaining a professional and welcoming environment, managing appointment schedules, and handling administrative tasks such as filing and data entry.

Responsibilities:

• Consistently offer professional, friendly and engaging service
• Assist guests regarding hotel facilities in an informative and helpful way
• Greet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying complete reservation details and credit information, while meeting all required LQA/Forbes standards.
• Take initiative to add a personalized experience
• Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms.
• Issue keys and post miscellaneous charges as requested.
• Accept payment for guests' accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Follow accurately all cash handling procedures
• Ensure all guest folios are accurately billed prior to departure.
• Respond to guest text messaging platform
• Handle guest concerns over phone or in person, and offer resolution promptly.
• Manage guest correspondence via email prior to arrival, during their stay, and after departure.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Previous Opera Cloud experience an asset
• High school diploma or equivalent required
• Hospitality Diploma is an asset
• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment