Logistics Solutions Executive

Job Description:

As a Logistics Solutions Executive, you will play a pivotal role in ensuring seamless operations and exceptional service delivery to our clients. Your responsibilities will encompass both logistical expertise and customer-centric support.

Requirements:
Educational Background: Bachelors degree in Business Administration, Logistics, Supply Chain Management, or related field preferred.

Experience:

• Minimum 2 years of experience in logistics, supply chain management, or customer service roles.
• Prior experience in a courier company or freight forwarding industry is highly desirable.

Knowledge and Skills:

• Proficiency in logistics management software and tools.
• Proficiency in Microsoft Office tools and Google Workspace
• Strong understanding of international shipping regulations and customs procedures.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize tasks effectively.
• Problem-solving aptitude and attention to detail.
• Customer-centric mindset with a focus on delivering exceptional service.

Responsibilities:
Logistics Solutions:

• Coordinate courier packages to ensure timely delivery of shipments.
• Liaise with external and internal parties to facilitate smooth transit of goods.
• Monitor shipment tracking and address any issues or delays proactively.

Customer Service:

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Provide accurate shipment updates, delivery timelines, and transit updates to customers.
• Collaborate with internal teams to address customer concerns and optimize service delivery.
• Proactively seek feedback from clients to identify areas for improvement and enhance customer satisfaction.

Documentation and Compliance:

• Ensure all shipping documentation is complete, accurate, and compliant with regulatory requirements.
• Assist customers with customs clearance procedures and documentation as needed.
• Stay updated on international shipping regulations and implement necessary changes to ensure compliance.

Continuous Improvement:

• Contribute to process improvement initiatives to streamline operations and enhance efficiency.
• Identify opportunities for service enhancements or new service offerings to meet evolving customer needs.
• Participate in training programs to stay abreast of industry trends and developments.