Technical Support Engineer

• Provide technical support to customers and Internal team on site during installation and commissioning
• Provide remote technical support to customers
• Troubleshooting remote support to the team on site, software remote connection
• Routing calls and requests from service team to the right departments
• Create appropriate records of calls and problems at site in our database
• Making outgoing courtesy calls to staff ensure satisfaction and execution
• Performing special project work as assigned by the manager
• Performing assistance remotely on problems, project improvements and test execution
• Follow up on service requests and problem
• Assisting staff operations and projects execution
• Travel to customer site to support the team on site when/as necessary

Qualifications:

• Able to read and understand electrical diagrams/mechanical drawings and layouts.
• Able to read machines layouts and manuals
• Knowledge of Siemens TIA portal is a plus
• Knowledge of motor inverters is a plus
• Strong communication and interpersonal skills working with teams
• Capable to guarantee coordination with staff, customer and suppliers in a very professional way
• Full orientation to problem solving and analytical approach skills
• Good written and oral English communication skills
• Skill in planning and preparing written communications
• Interpersonal skills: such as phone skills, written and verbal communication skills, active listening and customer-care
• Ability to multi-task and adapt to changes quickly
• Ability to work in a team and communicate effectively
• Prior experience troubleshooting technical problems
• Prior experience dealing with teams
• Basic understanding of Internet related software
• Networking Skills recommended
• Excellent Problem Solving / Troubleshooting Skills
• Ability to interact with technical teams daily and reporting to management
• Ability to adapt to change and the changing needs of the company
• Ability to work overtime to ensure problem solving.