Field Quality Engineer / Application Engineer

Position focus:

The candidate for this full-time position will ensure on-going quality excellence and act as a connecting link between company production plants, the business units and the customer. To provide a first point of contact for the Customer about quality related issues and initial application engineering.

Main Tasks

1. Field quality quality assurance

• Build strong, working relationships with major customer stakeholders
• Responsible for ensuring products produced meet quality standards required to minimise quality costs and maximise customer satisfaction
• Processing complaints from external customers
• Communicate efficiently and effectively with both internal and external customers
• Collect root cause analysis data and provide corrective feedback to prevent line stops due to quality issues
• Coordinating error analyses, using problem-solving methodologies (like 8D-reports) and determining corrective measures in cooperation with the relevant departments.
• Support new product introductions to ensure the robustness of product builds with a clean cut-off, minimising obsolete stock
• Maintenance of customer portals to ensure that deadlines are met for reporting and most accurate data is shared

2. Sorting activities

• Instruct sorting companies
• Evaluate and communicate sorting results
• Interact with production side and sorting companies
• Present root cause findings and counter measures reports
• Manage to stop sortings

3. Application Engineering

• Develop technical relationships with the customer and business partners
• Clarify the customer specific requirements and offer technical support in co-operation with the application engineering team
• Coordinate projects between customer, Application Engineer, Company Center of Operations worldwide, especially for new developments
• Get sign-offs for newly implemented drawings and design changes
• Initiate sample orders and follow up
• Coordination of drawings, specifications as well as requesting customer approvals
• Facilitate deviation approvals
• Assist with new product introduction

4. Competitor observation

• Observe competitor activities by understanding their product range, talking to existing and potential customers, collecting marketing information, visiting fairs, etc.
• Supporting systematic technical observation of the competition

5. Others

• Organize visits to customers
• Write visit reports and carry out necessary activities implied by these
• Contributing to the improvement of customer satisfaction
• Support Key Account Manager + Area Sales Manager
• Ensure timely input of deliverables into the internal systems
• Regular CRM-, SAP system, etc.
• Coordination of claims per internal guidelines

Qualifications:

• Manufacturing / engineering degree or quality degree with technical understanding
• Experience of working in Quality Assurance
• Experience of dealing with customers and suppliers in the Automotive and Industrial field
• Microsoft office fluency
• Fluent English
• Native Local ASEAN Languages and Chinese are a plus